Retail Equipment Services Lead

Equipment Services Lead

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

Role Responsibilities

Service & Operations

• Preserving complete and accurate shop records and maintaining record keeping systems.
• Scheduling and monitoring the production and throughout of shop work to meet customer demand.
• Completing post accident inspections and reports as necessary.
• Own scheduling and inspection/repair process for operations ensuring equipment is available and ready for the customers.
• Assists with maintaining equipment and ensuring a clean, secure and safe work environment.
• Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned.
• Partners with the Community Team to bring visibility to equipment service offerings.

Building, Maintenance and Repair

• Lead the shop team in all services, including but not limited to:
• Bike: minor repairs, changing flat tires, repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
• Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.
• Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on whether repairs are essential or recommended.
• Assemble new equipment and perform quality checks before handing off to the explorer.

Customer Service

• Assist and educate athletes with the purchase including how to use and maintain their equipment and accessories.
• Support company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
• Contributes to sales results by knowing products and services, accurately communicating product information.

Supervise & Develop Talent

• Working with management to build, train, and certify a team of Technicians to carry out shop service.
• Handling risk by ensuring all shop employees are trained and certified to the level of work they perform and all work meets vendor quality and safety specifications.
• Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables.

Leadership Competencies

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• Flexible availability - including nights, weekend, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• 2 + years previous shop experience or equivalent including assembly, service and repair of bike and other equipment; preferred previous experience managing a team