Universal Banker

Compensation & Benefits At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as education, skills, internal equity, and experience. This position offers additional compensation in the form of short‑term incentives (bonus and/or commission) and may include long‑term incentives (stock awards). Benefits include comprehensive healthcare, well‑being benefits, paid family leave, generous paid time off, banking perks, an Employee Stock Purchase Plan, 401(k) plan with company match, and participation in our Non‑Qualified Deferred Compensation plan. Universal Banker Pay Range: $18.50‑$22.00 per hour. Position Summary The Universal Banker Trainee is responsible for delivering excellent customer experiences to current and potential customers. Trainees develop a deep knowledge of banking products and services, must not only meet mandatory performance metrics but also must build lasting customer relationships. The trainee role continues until competence in customer placement and product knowledge is demonstrated. Key Responsibilities Maintain institutional knowledge of banking products and services. Receive and verify cash and checks for deposit, ensuring accurate amounts and identifying potential fraud or counterfeit currency. Cash checks for customers in accordance with bank policy and enter transactions into the computer system. Balance the cash drawer daily to reduce or eliminate teller differences. Understand basic knowledge of deposit and lending products and use needs‑based questioning to determine the correct product mix. Assist with basic deposit account openings and maintenance requests with oversight from a senior employee. Develop sales and product knowledge to achieve personal and team sales goals. Track and monitor sales opportunities in the customer information software. Participate in onsite visits to customers to promote the Employee Perks at Work Program and Merchant Services. Advance outbound teleconsulting to promote and expand current client relationships. Attend weekly huddles and one‑on‑one coaching sessions. Serve as relief or backup teller in other Midland States Bank locations. Complete all assigned learning activities on time. Model Midland States Bank core values and support the bank’s culture. Participate in bank‑sponsored community activities and initiatives. Travel occasionally for training and team meetings; may be required to work in a Midland office for collaboration. Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA). Perform other duties as assigned. Qualifications Sales and customer service background. Ability to stand for extended periods of time. Ability to lift and transport coin and currency bags weighing 25–50 lbs. Multilingual speakers are encouraged to apply. Competencies Business insight Cultivates innovation Drives results Makes sound decisions Brand champion Collaborates Communicates effectively Customer focus Authentic Emotional Intelligence Self development Being flexible and adaptable Legal Notices Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at View email address on click.appcast.io. Midland States Bank may use automated tools and artificial intelligence (“AI”) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January1,2026), these tools are designed and monitored to be neutral and job‑related and must not be used in a way that discriminates against applicants or employees. #J-18808-Ljbffr Midland States Bank