Risk Analyst I
Pacer Group
Below mentioned is the job description for your reference:
Job Title: Risk Analyst I
Address: Atlanta, GA 30308
Duration: 12 Months
XXXX: XXXXXXXXXXX
Work Schedule & Requirements
We are seeking detail-oriented and analytical Risk Analysts to support fraud detection and risk mitigation efforts. This role involves investigating complex financial activities, managing high-volume inbound inquiries, and delivering resolution-focused support to merchants while ensuring compliance with internal policies and procedures. Key Responsibilities
Investigative Resolution
Job Title: Risk Analyst I
Address: Atlanta, GA 30308
Duration: 12 Months
XXXX: XXXXXXXXXXX
Work Schedule & Requirements
- This is a hybrid role requiring a minimum of 3 days per week onsite
- Flexibility to work overtime, including Saturdays and occasional holidays, is required
We are seeking detail-oriented and analytical Risk Analysts to support fraud detection and risk mitigation efforts. This role involves investigating complex financial activities, managing high-volume inbound inquiries, and delivering resolution-focused support to merchants while ensuring compliance with internal policies and procedures. Key Responsibilities
Investigative Resolution
- Handle 50+ complex inbound inquiries daily related to merchant accounts
- Conduct in-depth investigations to resolve fraud alerts and financial discrepancies
- Analyze customer data, transaction patterns, and financial behavior
- Identify fraud trends, anomalies, and potential risks
- Make informed decisions aligned with company risk policies
- Provide professional, empathetic support to merchants facing financial holds
- Manage high-pressure situations and de-escalate concerns effectively
- Maintain accurate and detailed records of investigations and actions taken
- Ensure adherence to internal Standard Operating Procedures (SOPs) and compliance requirements
- Collaborate with cross-functional teams to identify emerging fraud trends
- Recommend improvements to risk detection tools and processes
- 2+ years of experience in a call center environment, preferably in:
- Financial risk management
- Fraud prevention
- Banking operations
- Payments or merchant services
- Fintech
- Strong customer service skills with a focus on empathy and professionalism
- Proven ability to manage high-volume inbound call queues efficiently
- Excellent prioritization and time management skills to meet SLAs
- Strong analytical and critical thinking abilities with attention to detail
- Ability to multitask and manage multiple systems simultaneously
- High level of integrity and ethical standards
- Strong teamwork and collaboration skills
- Adaptability and willingness to learn new tools and processes
- Proficiency in Google Workspace (G-Suite) and related applications
- Salesforce
- LexisNexis
- Fraud detection platforms
- Bachelor's degree in Finance, Accounting, Criminal Justice, Risk Management, or a related field (preferred)
- Certified Fraud Examiner (CFE) certification is a plus
Vacancy posted 5 days ago
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