IT Operations & Systems Support Lead

Competitive salary and performance-based bonus structure Company paid for benefits package (health, dental, vision) 401k plan with match Annual Salary range from $65K to $75K What You’ll Do The IT Manager provides technology support across office, shops, and road crew operations to help employees work efficiently and securely. This role supports company hardware, software, access, business systems, reporting tools, and technology projects. The position serves as a key connection between employees, internal stakeholders, developers, outside vendors, and managed service providers. This role contributes to operational efficiency by improving system reliability, data accuracy, user adoption, documentation, and technology-driven workflows. Key Responsibilities Manage day-to-day IT support requests in collaboration with SMC’s MSP for office staff and field employees. Support business-critical systems. Coordinate IT projects involving system enhancements, software integrations, infrastructure changes, and vendor-supported improvements. Develop, test, and maintain software that improves operational efficiency, data accuracy, and department visibility. Maintain IT documentation, task tracking, support notes, and deployment plans. What You’ll Bring Prior experience providing IT support, systems administration support, business application support, or technology project coordination is required. Experience supporting users in an office, field operations, shop, or similar operational environment is helpful. Experience in software development and project management required. Strong troubleshooting, analytical, communication, documentation, and organizational skills are required. Must be capable of supporting hardware, software, user access, business systems, reporting tools, automation workflows, and technology-related process improvements. Requires proficiency with Microsoft 365. Must be able to translate operational needs into technical requirements, coordinate with vendors and developers, manage multiple open issues, and communicate technical information clearly to non-technical users. Must have the ability to read, write, and debug safe code. Preferred Qualifications Relevant Microsoft, help desk, cybersecurity, networking, or systems administration certifications are preferred. Schedule Full-time Monday – Friday 8:00 AM – 6 PM May be flexible within core office hours (8 hrs./day, 40 hrs./week) This role primarily operates in an office-based technology support environment with regular interaction across departments, road crews, shop personnel, vendors, developers, and managed service providers. Physical Requirements This position requires prolonged sitting, extended computer and screen use, and regular use of phones and office technology. The role may require occasional standing, walking, bending, reaching, lifting, carrying, or moving office technology equipment and supplies up to 20 pounds. S HENIQUA Y VETTE S ANDERS - H ARP In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, creed/religion, sex/gender, sexual orientation, gender identity, genetic information, national origin, citizenship status, age, marital status, veteran status, non-job related disability, or any other protected group status. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: View phone number on click.appcast.io Equal Opportunity Employer including minorities, females, veterans, and individuals with disabilities. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese English – Spanish – Chinese If you want to view the Pay Transparency Policy Statement, please click the link: English #J-18808-Ljbffr Safety Marking Inc