District Operations Manager

Benefits 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Competitive salary Looking for someone who will thrive in a fast‑paced construction/project management role. The selected individual will be the primary point of contact for our company in the assigned district, including but not limited to PSG leadership, support staff, installation crews, customers, and business partners in the assigned locations. The position requires meeting company goals and objectives through a high level of oversight and involvement. Strong communication is a must on all jobs or issues arising each day within the district. Exceptional customer satisfaction is our primary company objective. In addition, this position is responsible for ensuring company policies, procedures, objectives, and strategic initiatives are followed. The candidate will perform daily evaluations of current or proposed systems, as well as processes, and will implement changes as necessary. Position Responsibilities Perform all necessary duties to ensure the assigned district runs smoothly and remain in line with company standards, meeting customer expectations. Maintain a high level of oversight of the assigned district. Establish effective communication with local support staff, regional contacts, corporate employees, and all other PSG management staff on a continuous basis to drive results and resolve issues. Review all job site visits and exception reports from field support staff. Coordinate and outline quarterly installer meetings. Regularly evaluate installer base and performance through jobsite visits as well as C & P and LTR data. Train and develop subordinates’ skills while encouraging growth and providing regular performance feedback. Hire new staff, including posting ads, interviewing, onboarding, and training. Oversee field service support staff with customer and project issues. Resolve scheduling issues through indirect reports at the corporate office in a timely manner. Continuously recruit while providing HR with new contractor documents including background checks and labor rates. Ensure installers follow PSG guidelines on all jobsites. Maintain an “open‑door” policy to all subordinates and company employees. Provide daily direction as needed to support and field staff; be responsible for all direct reports’ activities and performance. Oversee strategic planning, budgetary concerns, policy development, employee relations, and customer service activities. Ensure the assigned district’s installation and project completion for prompt customer service. Measure customers’ homes as needed. Maintain warehouse operations at the local Anchorage Warehouse location. Ensure all PSG services result in a high level of customer satisfaction. Visit assigned area business partners regularly to maintain and improve our partnership. Evaluate daily processes and implement positive changes that increase sales, reduce overhead, and/or result in better customer service. Monitor and maintain installer craftsmanship, professionalism, and the customers’ likelihood to recommend our services to others. Quickly investigate and implement solutions for all negative customer experiences. Read and respond to all emails, voicemails, and concerns throughout the day and follow up on any items from the previous day. Provide a weekly report by EOD Friday to Company Leadership on district status. Coordinate, facilitate, or attend all required meetings. Follow all company policies as written in the Company Employee Handbook. Ensure position responsibilities are accomplished as stated in this job description. Follow all processes and procedures and perform all responsibilities in accordance with company expectations. Receive and respond to constructive direction and guidance from management. Candidate Requirements A minimum of three (3) years of management or supervisory experience. A minimum of three (3) years of experience in either construction or construction management. College graduate or equivalent educational level preferred. Ability to pass a criminal background check and a clean driving record. Must be able to operate smartphones, mobile apps, and multiple computer software applications. Job Type Full‑time 40+hrs salary Pay $65,000.00 - $75,000.00 per year Work Location Multiple locations Work Remotely #J-18808-Ljbffr