Brand Experience Team Lead | Customer Service & Ops

Location This position is located at 12587 N Mainstreet, Rancho Cucamonga, California, 91739 United States Role Summary The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. Role Responsibilities Brand Experience Acts as a brand representative reflective of company values Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up) Leadership + Team Management Actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks Visual + Business Operations Supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Communication + Relationships Contributes to an inclusive work environment by actively listening to others and seeking different perspectives Supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses. Role Qualifications Passion for UObrand Leadership experience Experience being a team player Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays Eagerness to learn and grow within the organization The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

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Pay Range USD $18.59 - USD $18.59 /Hr. #J-18808-Ljbffr Urban Outfitters