Strategic Account Manager

About the job Strategic Account Manager


Account Manager - Transportation & Logistics

Location: Florence, NJ (Onsite)
Compensation: $80,000 Base + Bonus Potential ($100,000+ Total Compensation)
Travel: Light Travel (2-4 customer visits per month)

About

Our client is a full-service transportation and supply chain provider headquartered in Florence, New Jersey. For over 15 years, they have built a reputation for delivering exceptional logistics solutions through our combination of asset-based transportation, freight brokerage, warehousing, and distribution services.

They undergoing an exciting transformation. They are investing heavily in technology, modernizing processes, embracing AI-driven operations, and building a culture centered around customer experience and continuous improvement.

Unlike large corporate organizations, employees have the opportunity to work directly with leadership, influence change, and help shape the future of the company.

Position Summary

Account Manager to manage and grow an established portfolio of customers across our asset, brokerage, and warehousing divisions.

This is not a "hunter" role. Instead, this individual will serve as the primary relationship owner for existing customers, ensuring exceptional service, solving problems, identifying growth opportunities, and strengthening long-term partnerships.

The ideal candidate is relationship-driven, proactive, and comfortable navigating both customer-facing conversations and internal operational challenges.

Responsibilities

• Manage and maintain relationships with existing customers.
• Serve as the primary point of contact for customer communication and support.
• Handle escalations and lead service recovery efforts when issues arise.
• Coordinate internally with operations, brokerage, warehouse, and transportation teams.
• Build trust and strengthen customer relationships.
• Identify opportunities to increase wallet share and expand services.
• Develop strategic solutions to improve customer experience.
• Participate in customer visits and occasional industry events.
• Ensure customer retention and long-term satisfaction.

What Success Looks Like

Successful candidates will:

Own Customer Relationships

• Communicate confidently and professionally.
• Pick up the phone and address difficult conversations when necessary.
• Build trust and become a valued partner to customers.

Think Strategically

• Identify account growth opportunities.
• Recognize operational gaps and recommend solutions.
• Take a proactive approach to customer management.

Solve Problems

• Work across departments to resolve issues.
• Step outside traditional role boundaries when necessary.
• Maintain a team-first mentality.

Ideal Background

Candidates with experience in any of the following areas are encouraged to apply:

• Transportation account management
• Freight brokerage
• Customer success
• Customer service leadership
• Operations with customer interaction
• Carrier sales professionals seeking greater customer exposure
• Logistics and supply chain management

Preferred Qualifications

• Transportation or logistics industry experience.
• Strong relationship-building and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• High sense of urgency and accountability.
• Adaptability and willingness to learn.
• Collaborative, team-oriented mindset.