Clinical Applications Specialist

The Clinical Applications Specialist I (CAS) is responsible for application support for all GSP Health’s clinical applications. The CAS works very closely with clinical staff to troubleshoot issues that arise with any GSP Health application. The CAS will work with the support staff of each application as needed to resolve any platform issues. QUALIFICATIONS A. Basic understanding of computers and how to troubleshoot minor issues. B. At least 2 years of clinical work experience with an EMR or equivalent education required. C. Basic understanding of internet technologies and products. RESPONSIBILITIES A. Assist end users with any technical issues with clinical applications and work closely with Information Technology staff to get technical issues resolved as quickly as possible. B. Maintain and streamline application updates across platforms. C. Acquire good product knowledge and keep up to date with developments in the health care industry. D. Set up documentation for troubleshooting in conjunction with the education and infection prevention nurse. E. Provide employee feedback on clinical applications to the Information Technology team. F. Document all employee contacts across clinical platforms. G. Create user accounts for all clinical applications as appropriate for job role. H. Deactivate user accounts for all clinical applications at termination. I. Install and configure all clinical applications. J. Provide remote technical support to solve employee questions regarding clinical applications. K. Create and maintain a troubleshooting knowledgebase for all clinical applications. L. Perform related work as required. M. Does not have the ability to work remote. #J-18808-Ljbffr