Library Clerk II

Job Description

Job Description

Description:

Job Summary:

Under the general supervision of the Library Director, the Library Clerk II performs a variety of customer service, clerical, and technical support duties in the daily operation of the public library. This position assists patrons with library services, circulation activities, computer and technology use, program support, and access to library resources. The Library Clerk II serves as a primary point of contact for the public and is responsible for providing courteous, knowledgeable, and efficient customer service while supporting the library's mission of promoting literacy, lifelong learning, and community engagement.

The position requires proficiency in library circulation systems, basic computer troubleshooting, digital resources, and public technology assistance. Work involves independent judgment in handling routine patron inquiries, processing library materials, maintaining records, assisting with library programs and events, and ensuring the library environment remains welcoming, organized, and accessible to all users.

Essential Functions:

• Provides exceptional customer service to patrons by answering questions, resolving routine issues, and assisting with access to library resources, services, and programs.
• Performs circulation duties, including checking library materials in and out, processing holds and reservations, registering patrons, collecting fines and fees, and maintaining patron records.
• Assists patrons with the use of computers, printers, copiers, scanners, mobile devices, wireless internet access, digital resources, online databases, and other library technology.
• Provides basic troubleshooting and support for public-use computers, technology equipment, and software applications; escalates complex issues as appropriate.
• Shelves, organizes, inventories, and maintains books, periodicals, multimedia materials, and other library resources in accordance with established procedures.
• Assists with collection maintenance activities, including shifting materials, shelf reading, identifying damaged items, and preparing materials for repair, withdrawal, or replacement.
• Supports library programming by assisting with the planning, preparation, promotion, setup, operation, and cleanup of educational, cultural, and community events.
• Creates and distributes promotional materials, displays, and informational resources to increase awareness of library services, programs, and technology offerings.
• Assists patrons in locating information and conducting basic research using library catalogs, databases, digital resources, and reference materials.
• Processes routine clerical and administrative tasks, including data entry, filing, report preparation, correspondence, scheduling, and maintaining records.
• Handles cash, processes payments, balances receipts, and prepares deposits in accordance with established financial procedures.
• Maintains a clean, organized, safe, and welcoming library environment for patrons and staff.
• Assists with opening and closing procedures, including securing facilities, equipment, and materials, as assigned.
• Train and provide guidance to Library Clerk I staff, volunteers, interns, and temporary personnel as directed.
• Participates in community outreach activities and represents the library at community events, meetings, and educational programs as assigned.
• Maintains confidentiality of patron records and other sensitive information in accordance with applicable laws, regulations, and library policies.
• Monitors patron compliance with library rules and policies and address behavioral concerns in a professional and respectful manner.
• Stays current on library services, technology, digital resources, and emerging trends to better serve patrons and support library operations.
• Performs all duties in accordance with City policies, safety regulations, and applicable federal, state, and local laws.
• Regular and reliable attendance is an essential function of this position.

(These essential job functions are not to be construed as a complete statement of all duties. Employees will be required to perform other job-related duties, as required.)

Minimum Qualifications (KSAs):

Knowledge of:

• Principles and practices of excellent customer service.
• Modern office procedures, practices, and equipment.
• Library circulation procedures, policies, and services.
• Basic library classification systems and cataloging concepts.
• Personal computers, common software applications, and internet-based resources.
• Digital literacy concepts, including e-books, online databases, and public-access technology.
• Cash handling and basic recordkeeping practices.
• English grammar, spelling, punctuation, and business correspondence.

Skill in:

• Providing professional and courteous service to patrons of diverse ages and backgrounds.
• Operating library management software, computer systems, printers, copiers, and related office equipment.
• Assisting patrons with computers, mobile devices, internet access, and digital library resources.
• Maintaining accurate records and processing library materials efficiently.
• Communicating clearly and effectively, both verbally and in writing.
• Organizing and prioritizing work assignments in a fast-paced public environment.
• Handling cash transactions and balancing receipts when required.
• Conducting routine troubleshooting of public technology and equipment.

Ability to:

• Establish and maintain effective working relationships with patrons, coworkers, volunteers, community organizations, and the general public.
• Learn and apply library policies, procedures, and technology systems.
• Work independently with minimal supervision while exercising sound judgment.
• Explain library services, policies, and procedures in a clear and friendly manner.
• Maintain confidentiality of patron information and library records.
• Adapt to changing technology and assist patrons in using digital resources and emerging technologies.
• Assist with planning, promoting, and supporting library programs, events, and community outreach activities.
• Train and provide guidance to Library Clerk I staff, volunteers, and temporary personnel as assigned.
• Perform detailed work accurately and efficiently.
• Lift, carry, push, and pull library materials and equipment weighing up to 25 pounds and perform duties requiring standing, walking, bending, and reaching for extended periods.

Education, Training and Experience:

• High school diploma or GED required; associate of arts preferred.
• Two (2) years of customer service, clerical, library, educational, technology support, or related experience.
• Experience assisting the public with computers, internet applications, or digital technology preferred.
• Any equivalent combination of training and experience may be substituted for education.

Licenses, Certificates, Special Requirements:

• A valid Florida driver’s license

Physical and Mental Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Skills:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit; climb or balance; stoop, kneel, crouch or crawl; and lift or move up to 15 pounds. The employee is regularly required to perform strenuous manual labor under various weather conditions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines with constant interruptions; interact with City staff and other organizations; and may deal with dissatisfied or quarrelsome individuals.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee’s work is generally conducted in an office setting.

BENEFITS

The City offers comprehensive health insurance, city-paid basic life insurance and long-term disability insurance, optional vision, dental and short-term disability insurance, robust retirement plan options, both pension and deferred compensation, generous paid leave, and ample professional development