Guest Services Manager

At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities, treating people like family and creating spaces where everyone feels valued. Now Hiring: Guest Services Manager In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and valet. You will also work in partnership with the Front Office Manager and the Director of Guest Services to achieve our elevated guest experience results. As part of our leadership team, you’ll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure every guest receives a warm, personalized, and seamless experience from arrival to departure. Through leading and supporting the front office team, you help create a positive work environment that empowers associates to exceed guest expectations at every touchpoint. Salary Range – $50,000 - $70,000 based on prior experience. What You’ll Do: Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests to ensure a smooth and welcoming experience. Lead, train, and support front desk and bell staff teams, promoting service excellence and consistent adherence to resort standards. Handle guest concerns or service recovery situations promptly and professionally, turning challenges into opportunities to enhance guest satisfaction. Collaborate with other departments to ensure a seamless guest stay. Monitor staffing levels, scheduling, and performance metrics, to help drive operational efficiency while maintaining high levels of guest service. What We’re Looking For: You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort. Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager or a large property (over 500 rooms) supervisor. Previous use of a Property Management System. Significant guest resolution, guest conflict, and positive service recovery experience. An attention to detail, organized, forward-thinking, and motivating individuals. Experience with scheduling 10 or more associates. Proven experience in teaching others. Someone with a fun and engaging personality. Why Kalahari? Career growth with promotion from within Discounts, perks, and education assistance Be part of something extraordinary. Apply today and help us Lead with Love. Kalahari Resorts & Conventions is an Equal Opportunity Employer. #J-18808-Ljbffr