Events Planner

This position is one of two Events Planners responsible for the overall production, execution and safety of events at the Red Hat Amphitheater (RHA), our outside venue in downtown Raleigh with a 6,000-seat capacity. Its concerts and major productions help bring national prominence to Raleigh. This position plays a critical role in coordinating and carrying out productions at the RHA, including event logistics and onsite oversight of setup and operations. The position is responsible for overseeing event preparation and organization and manages event budgets and charges under the supervision of the Amphitheater and Special Events Manager. Work Schedule During the concert season, the incumbent’s schedule will be determined by the concert schedule, which will include nights, weekends and holidays, as needed. Outside of the concert season, this position works during standard office hours between Monday and Friday that are subject to change based on the events schedule and on‑site coverage requirements, including early mornings, late nights, weekends and holidays, as needed. About You The ideal candidate possesses demonstrated experience in managing events, strong organizational and communication skills and is detail oriented. Candidates must be adaptable, resilient under pressure and have a proven customer service orientation along with the ability to build and maintain client and stakeholder relationships. About Us The Raleigh Convention and Performing Arts Center (RCPAC) has an amazing team of people who operate four unique venues known as The Complex– Raleigh Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our venues are a welcoming crossroads for visitors from near and far, a gathering place for community activities, a significant economic engine, and an important tool for building positive brand awareness for the City of Raleigh. This department thrives on vision, focus, flexibility, and commitment to operational excellence. As part of the city system, we’ve made it our mission to elevate the city’s reputation, set the standard for best practices, and raise awareness of Raleigh as a cultural and economic destination. Our ability to meet this demand speaks volumes about our team’s commitment to ongoing quality and exceptional hospitality. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description. Key Responsibilities Plans, coordinates and oversees event logistics; contacts, books, and/or prepares scheduling of staff and event help, equipment and materials; monitors and adjusts event logistics schedules as required. Meets with clients to review and obtain event requirements including equipment, support staff, scheduling, production, security needs, and utility requirements. Provides oversight of the venue’s event setup, staff and contracted labor, facilities operations and equipment setup and removal. Monitors event operations for compliance with policies, procedures and applicable regulations. Ensure facility operations and equipment usage adhere to City and facility policies, procedures and regulations and proactively addresses issues prior to the event. Addresses complaints and resolves problems while remaining calm under pressure and maintaining exemplary customer service and professionalism. Assists with contract processes related to pricing, contract language and deadlines, and with facility management and capital and maintenance plans. Identifies technical, budgetary and time‑related challenges and proposes solutions. Researches and implements industry trends, solutions, and best practices. Required Education and Experience Associate's Degree in Technical Theatre Production, Recreation, Public Administration, Event Management, or related field; 1 to 3 years' experience in technical theatre production, recreation, event management, or related field. Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted. Knowledge Of Event Logistics Marketing Industry trends and practices Risk Management Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications Supervisory principles, practices and techniques Skill In Creativity Problem solving Leadership Customer Service Attention to detail Ability To Manage conflict and adapt to changing priorities Maintain professional composure in high stress situations Manage several projects at once in a demanding environment Communicate effectively both verbally and in writing Develop and maintain effective working relationships ADA And Other Requirements Work Environment and Physical Effort Medium: Exerting up to 50 pounds of force occasionally, up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work Environment Work is typically performed in an office or similar environment or an outdoor environment. Employees may occasionally work in and around vehicles. Work Exposures Employees may occasionally be exposures to individuals who are hostile or irate and extreme heat (above 100 degrees). City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. #J-18808-Ljbffr City-of-Raleigh-N