Unit Coordinator - OR

Unit Coordinator - OR

Job ID: 318352 Category: Clinical Support Work Type: FT Location: West Chester, PA, United States Work Schedule: 10am - 6:30pm + every other weekend 9-5:30pm

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• Responsible for general office management, clerical and receptionist duties on the Nursing Unit. Facilitates order entry and processing. Coordinates administrative support activities. Adheres to Nursing Policies and Procedures and Organizational Goals and Objectives.

Responsibilities:

• Communications and Customer Service Welcomes and greets patients and visitors to the unit. Demonstrates pleasant, professional communication skills when speaking with patients, visitors, nursing staff, physicians, volunteers and personnel from other departments.
• Answers the phone promptly using proper telephone etiquette. Identifies self and unit. Refers phone calls to appropriate person and is reliable with messages.
• Assists visitors find patient rooms, staff members and other resources.
• Facilitates transport of patients at discharge.
• Facilitates the patient belongings process as needed, including that the handoff of belongings occurs at admission, transfer and discharge.
• Facilitates calls to physician on behalf of nurses, avoiding duplication. Demonstrates correct use of communication systems such as intercom, pager system, phone functions, pneumatic tube, and other department based systems. Uses unit specific communication tools and applies to practice.
• Checks email regularly and posts items at the request of nursing leadership. Seeks clarification from Nurse Manager or Director as needed.
• Answers call bells in a timely manner and communicates needs to responsible staff, or handles themselves if a simple request. Follows up to ensure that call bells have been addressed.
• Set up follow-up appointments for high-risk patients after discharge.
• Electronic Order Management and Order Processing Provides assistance to physicians, nurses, and other healthcare professionals as needed in accurate and efficient entry of computer orders (CPOE). Promotes and encourages CPOE. Demonstrates knowledge of order sets that the practitioners may use with CPOE. Actively uses Soarian feedback to report to CMIO and physician analysts any physicians who need monitoring or follow up on their CPOE practices. Provides for the accurate and timely processing of Orders.
• Monitors frequently for new alerts and other new items on electronic work. Notifies the nurses and nursing assistants promptly of any new orders, discontinued orders, alerts, specimens to be collected or treatments. Checks hourly for Order Session Summary reports while still in existence. Reprints orders from Reprint Facility or Operational Reporting as needed. Ensures that the Transfer Level of Care Med Rec Report is on the chart of all preoperative patients. Communicates stat orders to the nurse immediately upon receipt. Reviews Daily Lab Orders and enters these for the next day. With RN input, addresses and removes all remaining new orders from the work list before shift change and discharge. Performs Order Entry, Cancel Order, Order Inquiry functions when needed. Reviews orders regularly.
• Facilitates the patient schedule. Coordinates when there are multiple tests ordered and keeps track of patient location. Monitors specialty bed ordering and discontinuation when patient no longer needs. Initiates the location order set for inpatients that are going to surgery.
• Chart Management Places correct labels on all paper chart forms (front and back). Ensures all chart forms are properly labeled.
• Patient Flow Responsibilities Manages pending admissions, discharges and transfers, conferring with RN or charge nurses on bed assignment

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience: And 0-1 years Training and/or experience at an acute care facility or student nurse with hospital based clinical experience 0-1 years Previous secretarial skills or healthcare experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.