Delivery Transactions Manager

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Airbus Americas, Inc is looking for a Delivery Transactions Manager to join our team based in Mobile, AL .

The Delivery Transactions Manager is the principal commercial focal point both internally and in front of the customer for all matters related to the Customer Acceptance and Delivery process. In this capacity he/she will lead the Customer Acceptance & Delivery MFT in commercial matters.

The Delivery Transactions Manager is responsible for negotiating aircraft delivery transactions with the customer at any level of seniority, including CEO, to ensure on-time and on-quality aircraft deliveries at minimum cost and risk for Airbus while maintaining customer satisfaction.

The Delivery Transactions Manager is responsible for mitigating the commercial/financial risks associated with all customer requests or any aspect of aircraft non-compliance to contractual commitments and minimizing exposure on existing fleet or future deliveries. In this perspective, and up to a defined guideline, the jobholder has autonomy to find a settlement with the customer taking into account the commercial and industrial delivery environment.

Meet the Team

Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery - working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety - along flowlines and flightlines. Join our team and watch our aircraft come to life.

Your Working Environment

On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

How We Care for You

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges

Protect Airbus’ Interests: 40%

• Appraise the commercial/contractual impact of all aspects of non-compliance through manufacturing to ferry flight. Devise commercial settlements for a complex mix of unresolved issues (engineering, manufacturing, supplier, support, contractual, etc.).
• Draft, negotiate and agree the Commitment Letter (CL) prior to the Transfer of Title (ToT). Manage and coordinate all internal and external inputs, escalate problems to management level, if necessary, for decision-making.

Deliver Aircraft: 30%

• Contribute to the achievement of Airbus’ delivery targets by proposing innovative commercial solutions to resolve any combination of outstanding customer issues, whatever their causes.
• Provide feedback experience of commercial and contractual issues to ensure continuous improvement in all functions to minimize Airbus’ exposure.

Build Customer Relationship and Represent: 25%

• Develop strong business/personal relationships with the airlines representatives community based on-site, together with all the relevant stakeholders in the airline team at their home base.
• Represent as appropriate aircraft deliveries and the Customer Acceptance Delivery (CAD) Multi Functional Team (MFT) in all internal and/or external meetings relating to current or future aircraft acceptance, delivery and follow-up activity (with e.g. design, engineering, manufacturing, customisation, airworthiness, quality, etc.).

Additional Responsibilities

• Represent Airbus in front of a worldwide multicultural customer community in order to contribute directly to the achievement of customer satisfaction targets.

Your Challenges

• Bachelor’s degree in engineering, business or equivalent.
• Experience working directly with customers.
• Ability to understand customer’s expectations by constantly assessing and improving the customer relationship by actively listening and clarifying their needs, requirements and occurring concerns.
• Ability to provide precise information to respond to customer needs and requirements and articulate a winning value proposition leading into future business/sales potential in order to ensure a successful and sustainable relationship.
• Ability to verbally communicate in English by carefully applying the adequate vocabulary to various situations with different counterparts.
• Ability to create written correspondences by carefully applying the adequate vocabulary.
• Good foundational technical knowledge of aviation.

Preferred

• 7 to 10 years in leadership roles in aviation.
• Develop and Execute a Negotiation Strategy:
• Ability to develop and execute winning negotiation positions and strategies (i.e. product, service & solutions) to meet the requirement of the customer and Airbus.
• Ability to react flexibly and rapidly in case a customer is changing his requirements/requests.
• Ability to identify and react accurately to the behavior and emotions of customers.
• a. assessment of target audiences, b. clear objective set, (c) tailored messages, (d) selection of appropriate means, tools and channels.
• Knowledge and application of company rules and policies pertaining to the use of social media.
• Foreign language skills (e.g. Spanish, French, German, etc.) are recommended.

Travel Required

• Up to 2 international and 4 domestic trips per year.

Physical Requirements

• Onsite or remote: On-site presence is generally required.
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings. Frequency: daily.
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. Frequency: daily.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Frequency: daily.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Frequency: daily.
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequency: daily.
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Frequency: daily.
• Pushing/Pulling: able to push and pull small office furniture and some equipment and tools. Frequency: daily.
• Sitting: able to sit for long periods of time in meetings, working on computer. Frequency: daily.
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Frequency: Several times a month.
• Standing: able to stand for discussions in offices or on production floor. Frequency: Several times a week.
• Travel: able to travel independently and at short notice. Up to 2 international and 4 domestic trips per year.
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Frequency: daily.
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Citizenship

Authorized to work in the US. Able to work in the US without current or future need for visa sponsorship.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Americas, Inc.

Employment Type

US - Direct Hire

Experience Level

Professional

Remote Type

On-site

Job Family

Sales, Marketing & Commercial Contracts

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to ***email_hidden*** .