Quality Assurance Coordinator

This position is responsible for any of the various tasks listed as assigned. Decision making for release related tasks, assigning work to the appropriate queue for proper entry processing, live/quota entries, FDA/FWS entries, scrolling, voids/deletes and voluntary entries utilizing computer skills in a windows environment.

Maintains uniform business practices and procedures to ensure compliance with customs and oga laws and regulations and according to FedEx express expectations. Analyzes documentation provided to determine that harmonized tariff number and whether the shipment qualifies for special tariff treatment, NAFTA, reduced duty rates and ensures all government agency regulations are followed. Also ensures that the required information is submitted or transmitted electronically. Completes the classification of imported merchandise by determining the proper tariff classification and associate duty rate, and calculating the entered value using t/b and FedEx systems. Contact customers to resolve classifications questions or to obtain government documentation required for entry. Completes the release and classification processing of each aged shipment after obtaining all missing information or documentation or move to the proper queue for processing. Answers inquiries by FedEx express and FedEx express customers about the clearance status of any shipment. Accesses the internet, FedEx systems for customer databases, spreadsheets & manifest scrolling. Communicates with customers, CBP and other government agencies in order to obtain information necessary for release. Analyzes and researches unapplied cash and non-payments by using accounting systems (odq) and mainframe application 74. Makes necessary adjustments to the FedEx account as requested by management. Processes all monthly and additional invoices that need to be sent out to FedEx express.

High school diploma/GED. Two (2) years of business experience required, which includes one (1) year of related business experience preferred. Strong working knowledge of cbp regulations and harmonized tariff as well as oga regulations preferred. Ability to analyze data and information. Ability to make sound decisions in a time sensitive atmosphere. Strong organizational skills to allow for completing multiple duties and meet multiple deadlines. Excellent communication skills, written and oral.

HS Diploma or GED required. 3 years of business or customer service experience preferred. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Able to work on a team

Preferred Qualifications: Monday - Friday 7:30am - 4:00pm / Hybrid / Candidates must reside within 50 miles of Memphis, TN.


Pay Transparency:

Pay: Total Base Pay Range 18.87 - 26.42 USD Hourly

Additional Details: Please upload resume

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.