Retail Attendant

About Cabot

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Serket Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

About Cabot-Managed Properties

Since 2022, Cabot has managed the strategy and operations of four exceptional golf courses across the United States, including Cascata and Serket in Las Vegas, Nevada, Grand Bear in Saucier, Mississippi, and Chariot Run in Laconia, Indiana.

Position Overview

The Retail Attendant will assist the Head Golf Professional and Assistant Golf Professionals with oversight of day-to-day golf shop operations including but not limited to meeting and greeting guests, checking in of golf guests, merchandise inventory display and sales, answering the phone, and working with Food and Beverage team to offer the best guest experience imaginable. The Retail Attendant reports to the Head Golf Professional.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver exceptional guest service by providing professional, courteous, and personalized assistance in accordance with club standards.
• Manage golf shop operations by greeting and checking in guests, answering questions, processing transactions, and supporting daily retail activities.
• Provide knowledgeable product recommendations and identify opportunities to upsell or cross-sell merchandise to enhance the guest experience.
• Maintain the appearance, cleanliness, and organization of the golf shop, including merchandise displays and sales areas.
• Assist with merchandise receiving, stocking, inventory counts, inventory control, and sales record accuracy.
• Maintain a thorough understanding of golf shop products, services, promotions, and daily operational procedures.
• Coordinate with the Guest Services team to communicate guest requests and ensure a seamless guest experience.
• Contact guests to confirm tee times and provide additional information as needed.
• Process outgoing mail and perform other administrative duties as assigned.

Requirements

• High school education or above.
• 1+ year of upscale retail experience.

In addition, the ideal candidate will be or have:

• Must possess a high ability to interact with people.
• Must possess excellent customer service skills
• Outgoing personality, personable and well groomed.
• Must possess the ability to do multiple tasks promptly and efficiently.
• Experience in the golf industry and an understanding of the game of golf.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands

• Ability to visually inspect golf carts, golf clubs, and outside operations area for cleanliness
• Ability to perform moderate physical work, may be required to lift 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly, performing such activities as bending, stooping, kneeling, crouching, reaching, standing, walking, pushing, lifting, and grasping for up to five hours without sitting

Work Environment

This position's daily routine will take place indoors. However, the position may be exposed to outdoor weather conditions in performing the duties of the job.

Cabot-Managed Properties provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.