Crew Member/Counter Server

Job Description

Job Description

Overall Responsibility: This job role is vital to the success of Planet Smoothie. The counter server ensures we have top notch customer service and that are products are served with 100% satisfaction. It is the counter server’s responsibility to provide customers with prompt service, quality beverages and products. At Planet Smoothie, we want our customers to experience a friendly, upbeat, clean and comfortable atmosphere.

Key Areas of Responsibility:

· Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Planet Smoothie

· Customer driven: welcomes and engages with every customer who visits Planet Smoothie

· Delivers legendary customer service by determining the customer’s needs & suggesting products to enhance service & meet or exceed sales goals.

· Prepares all smoothies to exact recipes and standards

· Follows health, safety and sanitation guidelines for all products

· Follows Planet Smoothie’s standards for stocking and storing of products

· Maintains a clean and organized workspace so that partners can locate resources and product as needed

· Presents oneself as friendly and enthusiast about “Changing the way the Planet eats.”

· Anticipates customer and store needs by constantly evaluating environment and customers for cues

· Maintain a detailed knowledge of Planet Smoothie’s products

· Develops rapport with loyal customers by learning their names and favorite smoothies

· Follows store policies and procedures outlined by the general manager

· Follows the policies and procedures for handling cash and using the cash register

· Contributes to the store goals for increasing sales and improving profits

· Creates ways for customers to interact with our product; sampling, up sale, etc.

· Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team

· Assists with new partner training by positively reinforcing successful performance and giving respectful coaching as needed.

· Contributes to positive ream environment by recognizing changes in partner morale & performance & communicating them to the store manager

· Maintains regular and consistent attendance and punctuality