Customer Service Rep HN
Cardinal Glass Industries
Position Overview Essential Job Functions
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints.
- Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, sending out memos, and other office procedures.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances.
- Contact customers to respond to inquiries
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Accurately completing work tasks (i.e. entering customer orders and scheduling)
- Job requires reliability, responsibility, dependability, and being able to fulfill assigned job requirements.
- Data entry
- Flexibility to work on projects or research related to the needs of other departments.
- Maintain a clean and orderly work area.
- Intermediate computer knowledge of order entry systems
- the ability to adhere to the company's policies, rules and regulations, according to the Employee Handbook.
- Ability to work with internal/external customers in a professional and courteous manner.
- High attention to detail and accuracy.
- Follow rules and regulations, in order to avoid any appearance of impropriety.
- Ability to prioritize and organize daily workload to ensure timely completion of duties.
- The ability to perform routine duties and consistent fashion.
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 17 hours ago
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