Bank Teller/Customer Service Representative

Bank Teller PositionWe are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we build and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.Our values:Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.Community: We're proud to support each other and our local communities. We win when our customers win.About the role:The Bank Teller processes transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the "frontline" of our bank and will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. You must be comfortable making dozens of transactions daily, communicating with different types of clients and selling the bank's products/services.Position will be in Moline, IL. It is an in-office role.What you will do:Conduct dozens of bank's routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)Assess customer needs and introduce new products and services (credit cards, saving bonds etc.)Make sales referrals, suggest alternate channels and cross-sell products and servicesGo the "extra mile" to build trust relationships, customer loyalty and satisfactionComply with regulatory requirementsManage risk in every transaction and detect fraudulent transactions to prevent lossesResolve customers' issues and provide relevant informationPerforms other duties as assigned.What you will need:High School diploma or greater required.Experience handling cash transactions and working with systemsStrong communication and time management skillsCustomer satisfaction-orientedAttention to detail and mathematical skillsWhat we offer:Health InsuranceDental InsuranceVision InsurancePaid Vacation, Sick, and Holiday timeA competitive 6% 401k matchAnd more!Candidate must pass a pre-employment screening including credit history and criminal record check.Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.