Call Taker

This is responsible work dealing with the public, in relation to receiving calls for Police, Fire and EMS services. Call Takers type all information into a computer terminal and answer questions which may be asked by the caller. This position reports directly to the Director of Communications or the designated shift supervisor. KIND OF WORK/ESSENTIAL FUNCTIONS: Operates a single or multiple position phone equipment. Needs to be capable of working on a computer terminal. Receives information over the telephone from callers needing Police, Fire or EMS services, and types this information into a computer terminal. Must be capable of handling calls in rapid succession. Must have good phone etiquette. WORK ENVIRONMENT/HOURS WORKED: A Call Taker is required to work in an office-type setting in a climate controlled environment. Workdays consist of 8 1/2 hour per day, including a 30-minute lunch period and two 15-minute breaks, as approved by the Director of Communications. The Communications Section operates a 24-hours per day and 7-days per week. Work assignments are scheduled in shifts around the clock and throughout the typical Saturday/Sunday weekend. COMMUNICATIONS SKILLS: Must be able to communicate both orally and in writing. Must also be able to communicate successfully with the public. Must be able to give and receive information accurately via telephone. EQUIPMENT USED: Specialized police computer terminal , personal computer, telephone equipment, facsimile machine, copy machine and other appropriate office machines. PHYSICAL INVOLVEMENT: While performing the duties of this job, the employee is regularly required to sit, talk and/or hear and occasionally required to stand, walk, and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Must be able to operate office equipment. MENTAL INVOLVEMENT: Must understand and interpret written and verbal instructions from Supervisor. Must be able to work independently with minimal supervision. Must have the ability to learn various computer software programs. Must be able to perform work under time constraint set by Supervisor. HUMAN RELATIONS INVOLVEMENT: Must be able to work compatibly in-group settings. Must be able to respond positively to supervision and to accept suggestions for improvement. MINIMUM QUALIFICATIONS: High school diploma or GED equivalent. Must be able type 25 WPM. Knowledge of Business English, spelling and clerical office procedures. Knowledge of computer applications, including Microsoft Word. Knowledge of office machines operations, practices and procedures. Position may require out of town travel and employee must be willing to attend. Must be able to pass in intensive police background investigation. Must be able to pass a written Call Taker Examination given at the police department. Must be able to successfully pass a psychological evaluation given by the Department psychologist. DESIRABLE QUALIFICATIONS: Prior training/ experience operating telephones with multiple, simultaneous incoming calls. Must have a cheerful personality and professional manner when answering calls. Requires self motivation, confidentiality, and the ability to prioritize. #J-18808-Ljbffr City of Kenner Civil Service Department