Field Service Engineer (Electromechanical)

Field Service Engineer (3D Printing & Additive Manufacturing)

As a Field Service Engineer, you are the face of innovation, ensuring that the world's most advanced 3D printing technology operates at peak performance. You aren't just fixing machines; you are a critical link in the transition to responsible manufacturing, helping customers turn digital designs into physical reality. Your days will be spent on the move, diving deep into the guts of industrial lasers and motion systems, troubleshooting complex technical puzzles, and serving as a trusted advisor to clients who are pushing the boundaries of what's possible.

Master the Cutting Edge: Work daily with high-end industrial 3D printers that are literally reshaping the aerospace, medical, and automotive industries.

Total Autonomy: Manage your own territory and schedule, acting as the primary technical expert for the Central Region.

Global Impact: Join a diverse team of 1,000+ "sharp minds" representing 60 nationalities, all focused on one goal: accelerating sustainable production.

Travel with Purpose: See the world and the industry from the front lines, with opportunities for both regional and international travel.

Lead Servicing: Own the servicing of complex industrial equipment, ensuring every system is calibrated for peak operational efficiency.

Solve the Impossible: Provide on-site and remote technical support, diagnosing and repairing sophisticated hardware to keep production lines moving.

Maintain Excellence: Perform precision preventive maintenance and keep meticulous service records to ensure long-term equipment reliability.

Collaborate Globally: Partner with 2nd Level Support and engineering teams to maintain the local install base to the highest global standards.

Technical Foundations: 2–3 years of experience servicing industrial equipment and a background in electromechanical engineering technology.

Hardware Fluency: A deep understanding of industrial lasers, axis motion systems, and the ability to read complex engineering schematics.

A willingness to travel within a 100 mile radius of Cleveland, Ohio for roughly 50% of service calls. The remaining service calls will be further in adjacent states.

A valid driver's license, a passport, and a genuine excitement for travel. Note, our Field Service Engineers are typically home on Friday evenings and weekends.