Senior Manager of Logistics

Company Description : (MALIN+GOETZ) is a founder-based gender-neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in NYC, California and Hong Kong: along with an expanding presence online through The brand is distributed internationally through high-end accounts including Nordstrom, Selfridges, Space NK, and Liberty as well as amenity partners that include 5* hotels, spas, and concept gyms.

Position Summary :  The Senior Manager of Logistics reports to the Senior Director of Demand + Supply
Operations and oversees the daily operations within our Distribution and Service network including daily
throughput, inbound and outbound logistics and added value projects. This role supports cross-functionally
our Retail and Wholesale partners as well as ensures e-commerce productivity levels are met daily.  Working cross-functionally with Product Development, this role ensures NPD milestones are met and potential risks are called out. 

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Logistics + Transportation

• Strategically plan and manage domestic and international logistics and transportation.
• Manage quality, quantity, delivery times, transport costs, and efficiency across inbound and outbound shipments.
• Ensure shipments are processed accurately and appropriately; resolve any shipment problems arising or complaints.
• Meet cost, productivity, accuracy, and timeliness targets.
• Owns freight and distribution P&L.

Inventory Management

• Manage stock levels and oversee warehouse inventory counts and reconciliations with 3PL partners and vendors.

3PL + Logistics Partner Management

• Manage multiple 3PL partners across multiple time zones and markets.
• Manage logistics partner contracts, SLAs, performance, and economics.
• Ensure outbound 3PL orders are completed within SLA with correct shelf-life requirements.
• Coordinate intercompany transfers for order placement to receipt at 3PL.
• Maintain metrics and analyze data to assess performance and implement improvements with 3PL partners and vendors.

Import + Customs Compliance

• Own importer-of-record compliance in every market we import into, including customs brokers, bonds, ISF filings, entries, and duty payment.
• Own HTS classification, country-of-origin documentation, valuation, and duty rate accuracy.
• Maintain all import and product compliance documentation; keep audit-ready records and respond to any customs holds, exams, or inquiries.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Bachelor’s degree in supply chain management, logistics, business, or a related field; or equivalent combination of education and experience.

• 7+ years of progressive experience in logistics, distribution, or supply chain operations, with at least 3 years in a senior or manager-level role.
• Hands-on experience owning importer-of-record compliance, including HTS classification, customs broker management, ISF, entries, and duty.
• Proven experience managing multiple 3PL partners across domestic and international markets.
• Experience negotiating and managing logistics contracts, small parcel rate cards, SLAs, and partner performance.
• Experience supporting omnichannel distribution (Retail, Wholesale, EDI, and Ecommerce); beauty, consumer products, or luxury experience preferred.
• Strong analytical skills, with experience building metrics and using data to drive cost and performance improvements.
• Experience with ERP systems and integrations.

Language Ability:
Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Mathematical Ability:
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability:
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• Google Suite, MS Office, MS Business Central or similar ERP systems (NetSuite, etc.).

Benefits:

• The estimated salary range for this position is $110,000-$120,000.
• The New York corporate office is hybrid (3 days in-office, 2 days work from home).
• Dog-friendly office environment.
• Full-time employees are eligible for medical, dental, and vision insurance, employer paid life insurance, 401k plan, pre-tax commuter benefits, quarterly gratis, employee discount, long-term and short-term disability leave, and much more.
• Time off includes paid company holidays, paid vacation/personal/sick/birthday hours, Summer Fridays, and volunteer time.

Supervisory Responsibilities : This role has no supervisory responsibilities

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands :  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.  The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

(MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.