Transportation Assistant

Job Title

Transportation Assistant

Job Description

Major duties include but are not limited to:

• Utilizing various software applications to accurately determine and/or verify veteran eligibility and amount owed for travel reimbursement according to national and local rules, regulations and standard operating procedures.
• Assisting veterans with waiver applications when veteran has experienced a major change in income for the current year or is requesting deductible be waived due to financial hardship.
• Reviewing clinical request for transportation at VA expense utilizing CPRS and determines best mode of transportation i.e. VTS, common carrier or special mode based on cost effectiveness and patient medical needs.
• Arranging all modes of transportation via Veterans Transportation Service (VTS), air ambulance, commercial air, taxi, ambulance, bus and/or independent transports.
• Corresponding with hospital staff, traveler and/or representative, and vendor to determine the most dependable and economical mode of transportation.
• Prepares appropriate documentation and/or scheduling for traveler according to government transportation availability, government rates or substantial rates.
• Reviewing requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization.
• Recognizing and understanding customers and providing information and/or services to veterans, veteran's families, veteran's representatives and/or facility staff.
• Handling conflict and problems in dealing with customers constructively and appropriately.
• Collecting, organizing, tracking and counting all beneficiary travel reimbursement forms from various locations throughout the facility.
• Ordering office supplies for the section and responsible for tracking and organizing orders.
• Posting employee time cards as supervisor instructs, assisting supervisor with reconciling time card discrepancies and serving as the point of contact for time card related questions and actions.
• Performs other related duties as assigned.

Work Schedule: Monday - Friday, 8:00am - 4:30pm PST

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Transportation Assistant/ PD21145A, PD21146A, and PD21147A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized