Leasing Consultant

GoldOller Leasing Consultant

At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it's a place where you belong, where your impact matters, and where your career can grow. Ready to make a difference every day?

Position Purpose: The GoldOller Leasing Consultant serves as the primary point of contact for prospective and current residents, delivering exceptional customer service and fostering positive resident relationships. This position is responsible for leasing available apartment homes, supporting marketing initiatives, resident retention efforts, and ensuring a welcoming and professional representation of the community.

This position includes monthly bonus and commission potential!

Duties & Responsibilities

Financial

• Support the Community Manager in meeting occupancy, rental income, and renewal goals.
• Promptly collect and post all revenue (application fees, admin fees, deposits).
• Assist in following up on delinquencies and preparing/delivering notices.
• Identify and report lease violations; assist with corrective actions as directed.

General Administrative / Office

• Serve as a positive representative of GoldOller at all times.
• Communicate regularly with the Community Director regarding community needs.
• Enforce lease agreements, Fair Housing laws, safety codes, and local ordinances.
• Maintain professional appearance and positive attitude.
• Complete all reports and software entries accurately and on schedule.
• Keep the leasing office clean, organized, and businesslike.
• Use company equipment responsibly.
• Attend meetings, required training, and complete safety checklists.
• Perform additional duties as assigned.

Team Support, Recruiting & Employee Development

• Promote strong resident relations by assisting with complaints and rent collection.
• Encourage teamwork to help the community reach its goals.
• Support training by reinforcing company policies, values, and best practices.

Customer Service, Leasing & Marketing

• Maintain a closing ratio of 25% or higher.
• Maintain 80%+ on employee shopping reports.
• Complete The Daily checklist each day.
• Walk the property regularly, including amenities, tour paths, and vacant units.
• Ensure move-in apartments are inspected, photographed, and documented before move-in.
• Provide a positive experience for every applicant and new resident.
• Monitor and respond to leads within 24 hours and follow CRM guidelines for follow-up.
• Answer calls promptly and professionally; greet walk-ins enthusiastically.
• Show apartments using professional leasing procedures and approved rates.
• Respond to all phone, email, text, and online inquiries promptly (within 24 hours).