Five9 Manual Test Engineer

Purple Drive

Phoenix, AZ

Overview:

Job Title: Five9 Manual Test Engineer

Location: Onsite - Phoenix, AZ / Raleigh, NC | Remote

Experience Required: 6-8 Years

Employment Type: Contract

Role Overview

We are seeking an experienced Five9 Manual Test Engineer to validate and ensure the quality of contact center and telephony solutions in enterprise environments. This role focuses on manual testing across IVR, ACD, CTI, CRM, and omnichannel platforms, with strong exposure to cloud contact center technologies.

The ideal candidate brings deep domain knowledge in Five9 and related CCaaS platforms , excellent analytical skills, and experience working within Agile/Scrum teams.

Key Responsibilities

Manual Testing - Contact Center Platforms

Perform manual functional, regression, and integration testing for contact center and telephony solutions.
Validate end-to-end call flows across IVR, ACD, CTI, CRM , and omnichannel use cases.
Test inbound/outbound call scenarios, routing logic, queues, skills, and agent workflows.

Platform & Telephony Validation

Execute testing across platforms such as Five9 , Amazon Connect , Genesys , Avaya , and Cisco .
Validate SIP, VoIP, call routing, call transfers, conferencing , and failover scenarios.

Test Management & Defect Tracking

Create and execute test cases using TestRail, Zephyr , or similar test management tools.
Log, track, and manage defects using Jira .
Collaborate with developers, product owners, and platform teams to resolve issues.

Agile Collaboration

Participate in Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives.
Review requirements and user stories to ensure test coverage and traceability.

Required Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology , or equivalent practical experience.
5+ years of manual testing experience in Five9 or contact center / telephony environments .
Strong understanding of IVR, ACD, CTI, CRM , and omnichannel contact center platforms.
Solid knowledge of SIP, VoIP, and call routing concepts .
Hands-on experience with test management tools (TestRail, Zephyr).
Experience with defect tracking tools (Jira).
Excellent analytical, problem-solving, and communication skills.
Ability to work effectively in Agile/Scrum environments .

Essential Skills

Manual Testing (Contact Center / Telephony)
Five9 Platform Testing
IVR / ACD / CTI / CRM
SIP & VoIP Concepts
TestRail / Zephyr
Jira
Agile / Scrum

Desirable Skills

Experience testing cloud-based contact center (CCaaS) platforms
Exposure to Amazon Connect, Genesys Engage, Avaya Aura
Experience working in distributed or remote teams

Technical Skills

Apply

Vacancy posted 22 hours ago

Similar jobs that could be interesting for youBased on the Five9 Manual Test Engineer in Phoenix, AZ vacancy

System Test Engineer
$100k
...Responsibilities: Provides subject matter proficiency supporting system testing activities Applies analytical skills to support process... ...and procedures supporting verification activities Performs manual and automated testing including unit, integration, functional,...
Suggested
Contract work
For contractors
Remote work
MAXIMUS
Phoenix, AZ
3 days ago
Test Engineer
...Description NLB services is seeking fulltime employees for the Test Engineer at Phoenix, AZ for one of its direct client. Interested... ..., Delphi, .net, C#, HPALM Roles & Responsibilities:- Manual and Automation Testing, System level Testing Generic Managerial...
Suggested
Full time
Next Level Business Services, Inc.
Phoenix, AZ
22 hours ago
QA Engineer Manual Automation
...QA Engineer - Manual & Automation (50/50) Release Management / QA Experience: 6+ Years Job Type: Contractual Work Type: Onsite, Phoenix,... ...assurance roles focused on a balanced mix of manual and automation testing, supporting system integration, functional validation and...
Suggested
EITACIES
Phoenix, AZ
22 hours ago
QA Automation Engineer
...business to validate the software under test meets the pre-determined acceptance criteria... ...to release and by contributing to QA engineering and testing best practices. Key... ...maintain a balance between automated and manual testing efforts. • Document test procedures...
Suggested
Seasonal work
Work at office
Remote work
Home office
Flexible hours
PetSmart
Phoenix, AZ
1 day ago
QA Automation Engineer
...Skill API Automation exp in Karate framework BDD automated test scripts using tools like Cucumber ensuring alignment with business... ...the stability of new features and updates Conduct exploratory and manual testing to uncover potential issues and validate system behavior...
Suggested
United IT
Phoenix, AZ
4 days ago
QA Automation Engineer — Test Strategy & CI/CD
...player is looking for a skilled Automation Testing Specialist to enhance their quality... ...role, you will provide domain expertise to engineers, develop and execute test scripts, and... ...delivery of high-quality code through both manual and automated testing. If you're...
TechDigital Group
Phoenix, AZ
22 hours ago
IBMi QA Engineer - Test Automation & API/UI
$72.1k - $144.2k
...Scottsdale is looking for a Quality Assurance Tester who will design and execute test strategies for various engineering projects. Candidates should have over 3 years of experience in manual and automation testing, particularly in cloud environments. This full-time...
Full time
Hispanic Alliance for Career Enhancement
Scottsdale, AZ
4 days ago
Quality Test Engineer
...planning, execution, and improvement of testing procedures for our products and systems.... ...Collaborate with cross‑functional teams (engineering, manufacturing, quality assurance) to... ...maintenance instructions, and procedure manuals in English. Ability to write routine reports...
ASSA ABLOY Sicherheitstechnik GmbH
Phoenix, AZ
4 days ago
Quality Engineer Lead - Local to Phoenix, AZ
$62.9k - $139.3k
...Quality Engineer Lead - Local to Phoenix, AZ Category: Testing/Quality Assurance Main location: United States, Arizona, Phoenix Position ID:J0426-... ...plans for application under validation o Provide manual and automation testing estimates during discover...
Permanent employment
Full time
Work at office
Local area
CGI
Phoenix, AZ
22 hours ago
Specialist - Quality Engineering
...Job Title Responsibilities Build automated test cases for regression testing and acceptance criteria Ensure application quality through manual testing Consult on sprint development duration and requirements Contribute to the creation of mock data and end...
Futran Tech Solutions Pvt. Ltd.
Scottsdale, AZ
2 days ago
QA Engineer(33884)
...divh2QA Engineer/h2pIdealforce has a contract position available immediately for a Quality... .../or functional requirement documents for testing purposes./ppStrong analytical skills./ppAbility... ...relationships./ppAbility to analyze manual testing process and assess suitability for...
Contract work
Work experience placement
Local area
Immediate start
Idealforce
Phoenix, AZ
1 day ago
Quality Engineer - IBMi
$72.1k - $144.2k
Position Summary Creates and executes the test design and execution strategy for the engineering department coordinating with business, product, development team... ...Required Qualifications 3+ Years of experience in Manual testing in IBMi application/s. 3+ Years of Java‑...
Full time
Local area
Hispanic Alliance for Career Enhancement
Scottsdale, AZ
4 days ago
QA Engineer(33884)
...QA Engineer Idealforce has a contract position available immediately for a Quality Assurance... .../or functional requirement documents for testing purposes. Strong analytical skills.... ...relationships. Ability to analyze manual testing process and assess suitability for...
Contract work
Work experience placement
Local area
Immediate start
Idealforce
Phoenix, AZ
1 day ago
POS QA Engineer
...Job Description: POS QA Engineer Key Responsibilities Conduct testing of POS systems in retail or other high-volume transaction environments. Perform Manual, Functional, Integration, System, Regression, End-to-End, and Data-driven testing for POS applications...
Local area
Home office
My3Tech Inc
Phoenix, AZ
22 hours ago
Quality Assurance Engineer
$100k - $120k
...Quality Assurance Engineer Req number: R7752 Employment type: Full time... ...improving software quality and experience with test automation framework and are looking for... ...for software releases, including both manual and automated testing Support User...
Full time
Contract work
Casual work
Local area
Remote work
Worldwide
CAI
Phoenix, AZ
22 hours ago
Quality Assurance Engineer
...solid waste disposal Job Description The Quality Assurance Engineer provides testing services that mitigate the risk of software defects and increase... ...in addition to creating, testing, and planning for both manual and automated test frameworks to optimize the testing of...
Local area
Remote work
Brooksource
Phoenix, AZ
4 days ago
QA Engineer
...QA Engineer Manual & Functional Testing Focused (NOT A REMTOTE POSITION) About the Role Invessio is building the infrastructure for modern investment management. Quality here isn't a final gate. It's baked in from day one. We're looking for a QA Engineer...
Temporary work
Immediate start
Day shift
Yrefy LLC
Phoenix, AZ
1 day ago
Regulatory Compliance RF Test Engineer
$75k - $150k
RF Test Engineer for FCC - CE Regulatory Compliance Mesa, AZ - Full Time Now Hiring ISO 17025 Regulatory Compliance RF Test Engineers TIC Industry aka. Testing, Inspection, FCC-CE Certification of Wireless & Connected Devices Full or Part Time, Full Time or Retired Test...
Full time
Part time
Casual work
H1b
Work at office
Immediate start
Remote work
Relocation package
Monday to Friday
Day shift
Compliance Testing LLC
Phoenix, AZ
2 days ago
Remote Senior QA Automation Engineer — Playwright & AI
$80k - $90k
...seeking a forward‑thinking Quality Assurance Engineer (Playwright Automation) to design, develop, and maintain automated test solutions that ensure the quality, performance... ...continuous testing. Perform targeted manual testing when needed for story verification, exploratory...
Remote job
Full time
Contract work
Pearson
Phoenix, AZ
1 day ago
Radiation Effects Test Engineer II
$99.2k - $138.88k
...spaceflight! This role is part of Advanced Concepts and Enterprise Engineering (ACE), supporting Blue Origin's mission of millions of people... ...on all aspects of space vehicle and rocket engine design, test, integration, and operation. Further, as an integral part of...
Permanent employment
Temporary work
Local area
Blue Origin
Phoenix, AZ
3 days ago
Senior Test Automation Engineer
...Senior Test Automation Engineer (Onsite) Establishes and maintains processes for automating test cases; mentors the Quality Assurance (QA) department related to automation. Responsibilities: Creates, modifies and maintains automated scripts Establishes...
Work experience placement
Work at office
InterSources
Scottsdale, AZ
4 days ago
Senior API Test Automation Engineer (Karate Framework)
...Senior API Test Automation Engineer (Karate Framework) Work Location: North Phoenix, Arizona 85027 Minimum Years of Experience: 8-10 years Must Have Skills Build and maintain API automation using Karate for functional, integration, and data-driven testing...
eTeam
Phoenix, AZ
4 days ago
Penetration Testing Engineer
$40 per hour
...AI security models Qualifications 2+ years of hands‑on experience in cybersecurity (e.g., penetration testing, red teaming, incident response, detection engineering, DFIR, malware analysis, threat intelligence, or similar) Some coding experience required Fluency in English...
Hourly pay
Full time
Part time
Remote work
DataAnnotation
Phoenix, AZ
22 hours ago
Manual QA Tester
...PetSmart – Manual QA Tester – North Phoenix, AZ Location: 19601 N 27th Ave Phoenix AZ 85027 (onsite role) How This Role Will Make... ...An Impact: The QA Analyst will manage quality and assigned testing across the entire Store Technology Project/Program. They are...
Work at office
Local area
Software Technology Inc
Phoenix, AZ
1 day ago
Automated Test Engineer(34037)
...divh2Automated Test Engineer/h2pIDEALFORCE has a contract position available immediately for Automated Test Engineer to join our customer in Phoenix, Arizona. This is an on-site position. Please find below additional details about this job. Kindly respond with your most...
Contract work
Local area
Immediate start
Idealforce
Phoenix, AZ
4 days ago
Advanced Test Engineer
...As an Advanced Test Engineer here at Honeywell, you will lead the design, development, and execution of complex test plans and procedures to validate aerospace systems and components. You will apply your expertise in test engineering to ensure product reliability, performance...
Permanent employment
Temporary work
Flexible hours
Honeywell Aerospace
Phoenix, AZ
2 days ago
Sr Advanced Test Engineer
...visibility project at HON; tasks include DO-160 qualification testing and Validation and Verification testing of electronic hardware... ...candidate has experience in testing. Use your knowledge of hardware engineering to help deliver innovative solutions that meet the evolving...
For subcontractor
NESCO Inc
Phoenix, AZ
3 days ago
Sr Advanced Test Engineer
...As a Sr. Advanced Test Engineer here at Honeywell, you will lead the development and execution of advanced test strategies to ensure the highest quality and reliability of aerospace products. You will work closely with cross-functional teams to define test requirements...
Permanent employment
Temporary work
Flexible hours
Honeywell Aerospace
Phoenix, AZ
3 days ago
Senior Software QA Engineer - CI/CD & Automation
ASM International is hiring a Senior Engineer I for Software Quality Assurance in Phoenix, Arizona. The ideal candidate will ensure... ...semiconductor processing equipment, performing automated and manual testing. Requirements include a Bachelor’s degree in Computer Science...
ASM International
Phoenix, AZ
3 days ago
Systems Test & Verification Engineer
...Position: Systems Test & Verification Engineer (Avionics / Embedded) Location: Scottsdale, AZ - 100% onsite Duration: 12 month contract Interview: 1-2 video conference interviews with coding US citizens only JOB DESCRIPTION As...
Contract work
Work experience placement
Remote work
Day shift
1 day per week
3B Staffing LLC
Scottsdale, AZ
22 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Five9 Manual Test Engineer. Be the first to apply!