Export Clerk

Export Clerk

The Export Clerk performs various clerical functions in support of the Export Department. The incumbent plans and organizes work around established deadlines they will possess strong typing skills, be self-motivated and very detail oriented. The nature of these duties is confidential and subject to audit.

Job Description

• Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Resolves customer questions related to orders, takes orders as needed.
• Maintains liaison with other departments for order completion.
• Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
• Complies and prepares documentation as needed such as bill of lading, billing invoice, certificate of origin and/or AES if applicable).
• Responds to customers' requests via telephone or mail and or email.
• Contacts customers to ascertain data omitted on orders.
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Prepares and forwards preliminary paperwork on Returns and Replacements.

Technology Requirements

• Must be proficient in Microsoft Office Products
• Prior knowledge or experience with AS/400 is preferred

Minimum Requirements

• High School Diploma or AA Degree
• General accounting experience required.
• Must have excellent customer service skills.
• A minimum of 1 year experience in similar position
• Strong and professional communication skills (written and oral) in English
• Interpersonal skills and the ability to work well within a team environment
• Completes accounting work with a high level of accuracy
• Perseverance to see issues through to a resolution
• Must be able to work productively with minimal supervision
• Ability to manage and complete multiple responsibilities within established timeframes.