Customer Service Associate

JOB TITLE: Customer Service Associate


PLANT: Fort Wayne - High Point - Schertz

REPORTS TO: Customer Service Lead/ FW Materials Manager


DEPT: Customer Service

Description:

We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality.

Please note that this role will begin as a temporary assignment but has the potential to become a full-time, permanent position.


Key Responsibilities

• Data Management: Input, update, and maintain customer account information and records into company software and databases.
• Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat, ensuring a high level of customer satisfaction.
• Data Verification: Review data for errors, correct discrepancies, and cross-reference information against source documents before finalizing entries.
• Order & Request Processing: Process Purchase Orders, Purchase Releases, Trial orders and all other customer order related documentation.
• File Organization: Scan, organize, and store physical and digital source documents in compliance with data privacy policies.

Requirements

Qualifications & Skills

• Experience: 1-3 years of experience in data entry, clerical administration, or customer support.
• Typing Speed: Proficiency in touch typing with high accuracy (typically 45+ WPM).
• Software Skills: Intermediate proficiency in Microsoft Office Suite (Word, Excel).
• Attention to Detail: Meticulous eye for spotting errors and maintaining data integrity.

It is not intended that this job description include all details of the work functions inherent in this position, nor does it give exclusive titles to every function described. The position incumbent will perform work equal or lower classification, as required or directed, and perform work of high classification for training purposes, or as warranted by emergency circumstances.