Quality Manager

The Quality Manager is accountable for the development, implementation, maintenance, and continuous improvement of the site Quality Management System (QMS). The role provides leadership for quality planning, product and process compliance, internal and external audits, corrective and preventive actions, supplier quality coordination, and customer quality support. The Quality Manager uses data-driven methods to improve quality performance, reduce cost of poor quality, and support operational excellence in a manufacturing environment.

Key Responsibilities

• Lead the site Quality Management System in alignment with applicable standards, customer requirements, and company policies.
• Ensure compliance with regulatory, industry, and customer-specific quality requirements.
• Manage quality assurance and quality control processes across incoming, in-process, and final inspection activities.
• Drive continuous improvement initiatives focused on defect reduction, variation control, scrap reduction, and process capability improvement.
• Oversee internal and external audits, including preparation, execution, findings resolution, and follow-up actions.
• Lead corrective and preventive action activities using structured problem-solving tools such as 8D, 5 Whys, Fishbone, FMEA, SPC, and root cause analysis.
• Monitor and report quality metrics such as PPM, first-pass yield, cost of poor quality, nonconformance trends, customer complaints, and audit results.
• Partner with manufacturing and engineering teams to support process validation, control plans, inspection methods, and production readiness.
• Support new product introduction and engineering changes by ensuring quality requirements are defined and implemented.
• Coordinate customer quality issues including complaint response, containment actions, corrective actions, and communication of resolution status.
• Collaborate with supplier quality and procurement teams to address supplier nonconformance, incoming quality issues, and supplier development needs.
• Develop, coach, and lead quality team members to ensure capability, accountability, and effective execution of quality objectives.
• Manage calibration, document control, and nonconforming material processes as applicable to site operations.
• Promote a culture of safety, quality, and accountability throughout the facility.
• Support management review activities by presenting quality performance, risks, and improvement plans.

Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical field required.
• 5+ years of quality experience in a manufacturing, industrial, or engineered products environment required.
• 3+ years of leadership or supervisory experience required.
• Strong working knowledge of quality systems, audits, and continuous improvement methodologies.
• Experience with root cause analysis, corrective action systems, and quality data analysis.
• Knowledge of applicable standards such as ISO 9001, AS9100, IATF 16949, or similar quality frameworks, as required by the business.
• Proficiency with Microsoft Office and experience using ERP/MRP and quality management systems.
• Ability to communicate effectively with employees, customers, suppliers, and leadership.
• Familiarity with APQP, PPAP, MSA, SPC, PFMEA, and control plan development.
• Experience leading customer audits, supplier audits, and regulatory compliance activities.
• Demonstrated ability to implement process improvement and cost reduction initiatives through cross-functional leadership

Equal Opportunity Statement

Parker-Hannifin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other legally protected status.

You should be proficient in:

• Quality Inspection Experience
• Data Analysis and Manipulation
• Continuous Improvement
• Process Failure Mode and Effects Analysis (PFMEA)
• 5 Why (Root Cause Analysis Method)
• Advanced Product Quality Planning (APQP)
• Supplier Management
• AS9100
• Quality Control Experience
• Advanced Inspection & Gauge Measurement
• Good Manufacturing Practices (GMP)
• Quality Control Data Analysis
• PPAP Process Experience

Machines & technologies you'll use:

• Quality Control Software
• Vision System