Client Services Representative II (Bilingual Spanish) 1st Shift, Tampa, FL

This position handles inbound client requests via calls, chats, or emails in a contact center environment, ensuring accurate, efficient resolution and a positive client experience. Responsibilities Identify client needs and recommend solutions, particularly for fraud incidents. Accurately record data captured during client interactions. Escalate items requiring risk review, exception handling, or further analysis through appropriate channels. Consume learning materials during calls and apply updates quickly and accurately. Comply with industry regulations, bank procedures, system integrity, and financial controls. Required Qualifications Proficiency in both English and Spanish (speaking and reading). Passion, integrity, commitment, and drive to deliver differentiated service. Understanding of how life events impact a client’s financial situation and ability to advise solutions. Strong attendance record and reliability; ability to adhere to the agreed schedule, including weekends and holidays. Team‑player attitude and readiness to handle calls immediately. Effective, confident communication with all clients. Ability to engage clients, build rapport, and handle objections using plain language. Receptive to ongoing performance feedback and coaching. Quick learner who can adapt to new information and technology platforms. Intermediate proficiency with computers and current technology. Minimum of 1+ year of customer/client service experience, including handling difficult client situations. Desired Qualifications 1+ year of experience in the banking or financial industry. 1+ year of experience working in a client‑service capacity. Core Skills Attention to Detail Customer Service Management Client and Customer Focus Issue Management Active ListeningAdaptability Client Solutions and Advisory Data Collection and Entry Problem Solving Account Management Analytical Thinking Client Experience Branding Fraud Management Training & Onboarding Start Date: 8/3/2026 Training: 8/3/2026 – 10/30/2026 (mandatory). Monday–Friday, 8:30am–5:00pm. Post‑training work schedule (based on availability): Mon–Fri 6:50am–3:20pm Tue–Fri 6:50am–3:20pm & Sat 7:50am–4:20pm Employment Details Shift: 1st shift (United States of America) Hours Per Week: 40 Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent. Internal employees working from home remain eligible, but onsite work may be required. Legal Notice Privacy Statement: #J-18808-Ljbffr