Retail Pharmacy Technician

Retail Pharmacy Tech

The Nook Pharmacy, a service of JCHC, is opening soon and looking for passionate healthcare professionals to help create a pharmacy experience centered on personalized care, meaningful relationships, and community wellness. The Pharmacy Technician supports the safe, efficient, and compliant delivery of pharmaceutical services in an outpatient community pharmacy setting. Under the direct supervision of a licensed Pharmacist, the Pharmacy Technician assists with medication preparation and dispensing, prescription processing, inventory management, customer service, and regulatory compliance. This role is critical to ensuring accurate medication distribution, high-quality patient service, and optimal pharmacy workflow.

Qualifications: High school diploma or equivalent required. Current Pharmacy Technician registration or licensure with Iowa Board of Pharmacy. National Pharmacy Technician Certification (CPhT) preferred or required within one year after hire.

Accountability: Reports to Retail Pharmacy Manager. Direct reports: None.

Position-specific requirements include:

• Pharmacy operations: Receive, interpret, and process prescription orders under pharmacist supervision. Enter prescription data accurately into the pharmacy system. Prepare, label, and package medications for dispensing. Assist patients at the pharmacy counter and drive-through, including prescription pickup and payment processing. Answer phones and route questions or clinical concerns to the pharmacist appropriately. Manage inventory, including ordering, stocking, rotating, and returning medications. Assist with third-party billing, prior authorizations, and insurance troubleshooting as assigned. Participate in quality assurance activities, including documentation and reporting of dispensing issues or near-misses. Follow established procedures for handling-controlled substances. Support pharmacy initiatives such as medication synchronization, immunization clinics, or adherence programs as applicable. Perform additional duties as assigned to support pharmacy operations.
• Professional expectations: Maintain patient confidentiality and comply with HIPAA and hospital privacy and information security policies. Maintain professionalism and patient trust in all interactions. Demonstrate scheduling flexibility to support continuity of pharmacy services. Perform other duties as necessary.

Work environment: Works in a well-illuminated, climate-controlled environment. May come in contact with hazardous chemical or treatment modalities. Possibility exists of exposure to communicable diseases. Involvement in inpatient care may result in unavoidable work-related illness or injury. Work environment is comfortable, with minimal exposure to physical hazards. Moderate to loud noise environment when machines/equipment in use. Involvement in checking in/moving of supplies may result in unavoidable work-related injury. Must be constantly alert for patient/family emergency situations.

Physical demand characteristics of work: Physical demand level occasional, frequent, constant. Typical energy required: sedentary, light, medium, heavy, very heavy. Essential functions: correctable near and/or far vision, comprensible speech, ability to perceive spoken voice clearly, ability to differentiate colors precisely, strong grip on both hands, tasting, smelling, balance, coordination.

Jefferson County Health Center