Information Technology Administrator

Job Title

Information Technology Administrator

Job Description

We are seeking an Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients. General responsibilities include:

• Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requests
• Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems
• Document and track the details of the problem, both status and resolution, within the companies help desk tracking application
• Communicate with the user while working the problem and ensures successful and timely completion of the problem
• Provide assistance with office moves, computer refreshes on an as-needed basis
• Administer Office 365 user accounts and business applications
• Complete service requests, fully documenting each step of the troubleshooting process
• Regular and reliable attendance
• Must be able to lift up to 50 lbs. unassisted

Requirements Required Skills/Experience:

• High school degree required. In addition, 1 to 3 years related experience and/or training in an IT support environment
• Must have experience with Microsoft Windows 8/10
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Experience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)
• Experience and ability to support Apple iOS phone and tablets

Desired Skills:

• Microsoft Office 365, Azure, Terminal Services/Virtual Desktop
• A+ and/or MCICT, MCITP, MCP, MCDST, XP/MCP certifications
• Dell Hardware (laptops, desktops and printers)

Benefits:

• Competitive salary
• Exposure to advanced technology platform(s)
• Benefits Package (after 90 days)