Front Desk

Description

Job Overview:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.  

FirstService Residential is currently seeking a Front Desk Associate for ICON South Beach — where luxury living meets exceptional service.

This is a FirstService Residential position supporting the exceptional resident experience at ICON South Beach. You’ll be hired, supported, and guided by FirstService Residential while working onsite as part of the team serving the ICON community.

Located in the heart of South of Fifth in Miami Beach, ICON is a premier luxury condominium where residents expect a level of service that is polished, personal, and effortless. As a Front Desk Associate at ICON, you are one of the first and most important points of contact for our residents, guests, and visitors, representing the ICON brand with professionalism, warmth, and discretion every day.

This position is ideal for someone who genuinely enjoys luxury hospitality, creating memorable resident experiences, and being part of a sophisticated, high-service environment. You will work independently and confidently while maintaining the highest standards of customer service, communication, and attention to detail.

Your Responsibilities:

• Deliver a warm, polished, and personalized welcome to residents and their guests.
• Professionally greet and assist residents, guests, vendors, contractors, and service providers.
• Answer and direct telephone calls while maintaining a professional and welcoming presence.
• Monitor and operate electronic security and access-control systems.
• Respond appropriately to emergencies and follow established emergency response and life-safety procedures.
• Maintain accurate daily logs, records, and required documentation.
• Multitask effectively while maintaining composure and attention to detail in a fast-paced luxury environment.
• Communicate clearly and professionally with residents, management, security, engineering, valet, and other departments.
• Exercise discretion when handling resident information, requests, and sensitive situations.
• Represent ICON with the level of professionalism, appearance, service, and hospitality expected of a luxury residential community.

What We Offer:

We believe in taking care of the people who take care of our residents. As a full-time, non-exempt associate, you’ll enjoy a comprehensive benefits package designed to support your health, well-being, and future.

• A comprehensive choice of medical plans, including one available at no cost to associates.
• Dental and Vision coverage at minimal cost to the associate
• Paid Time Off (PTO) and vacation time
• Paid holidays
• Onsite Parking for employees
• 401(k) retirement plan with company match
• End-of-year bonus opportunities

Skills & Qualifications:

• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Schedule: MON-WED: 4PM-12AM

SAT.: 4PM-12AM,

SUN.: 4PM-12AM, THURS. & FRI.: OFF

Compensation: 19.00 per hour

Disclaimer: 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.