Desktop Technician

Desktop TechnicianSeeking an experienced Desktop Technician to support a leading financial services organization in a high-volume, onsite end-user support environment. This is a hands-on desktop support and break/fix role responsible for troubleshooting hardware, software, account, and access issues while providing timely support to employees.The ideal candidate brings strong Windows desktop support experience, excellent troubleshooting skills, and the ability to work directly with end users in a fast-paced environment. This person should be comfortable managing a high volume of walk-up requests while delivering professional, customer-focused technical support.Day-to-Day Responsibilities:Provide hands-on desktop support and break/fix assistance in a high-volume walk-up environmentInstall, configure, and support Windows desktops and laptopsTroubleshoot hardware, software, desktop, and mobile device issuesSet up and configure equipment for new usersSupport user email, account, VPN, and access-related issuesAssist with desktop hardware and software lifecycle managementSupport software packaging, quality assurance, and deployment preparationTroubleshoot technical issues for both local and remote employeesDocument and resolve end-user support requests efficientlyProvide occasional off-hours support as neededMinimum Requirements:Associate's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field5 years of desktop, deskside, or end-user support experienceStrong knowledge of Windows operating systemsHands-on experience installing and configuring desktops and laptopsStrong hardware and software troubleshooting experienceExperience supporting and troubleshooting mobile devicesExperience with user account, email, VPN, and access-related supportAbility to provide hands-on technical support in a high-volume environmentStrong customer service and communication skillsAbility to independently prioritize and resolve multiple technical issuesAbility to work onsite in Owings Mills, MD five days per weekMust have access to a personal laptop for the engagementPreferred Qualifications:Experience supporting users within a large enterprise environmentExperience with high-volume walk-up or in-person technical supportExperience with desktop imaging, deployment, and hardware refresh initiativesFamiliarity with Active Directory, LDAP, VPN, and enterprise account managementExperience supporting employees within financial services or another regulated industry