Social Worker

Title: Social WorkerLocation: New York City AreaReports: Team LeaderClassification: Non-ExemptEmployment Type: Full-time (35 hours per week)Role Summary: The Social Worker provides case management, crisis intervention, and resource coordination for clients temporarily staying at a Transitional Housing Program. Using a trauma-informed and person-centered approach, the Social Worker supports clients in achieving housing stability, recovery goals, increased independence, and a successful transition to permanent housing through assessment, service planning, advocacy, and community referrals. Working as part of an interdisciplinary team, the Social Worker assists individuals who may be dealing with some combination of mental health issues, substance use, and/or other complex psychosocial needs.Primary Job Responsibilities/Duties:The job duties of the Social Worker include, but are not necessarily limited to, the following:Conduct comprehensive, non-clinical biopsychosocial intakes, resource assessments, and housing readiness screenings for clients.Complete functional inventories, baseline safety screenings, and ongoing program reviews as required.Develop individualized service plans and housing goals in collaboration with clients.Provide individual supportive guidance, crisis de-escalation, psychoeducation, and recovery-focused skills training.Utilize evidence-based, non-clinical interventions based on Motivational Interviewing, Harm Reduction strategies, and Trauma-Informed Care principles.Assist clients with identifying and addressing their housing, employment, family, legal, medical, and/or social support needs.Identify clients requiring higher levels of external care and coordinate appropriate community referrals.Coordinate care and maintain communication with external psychiatrists, psychiatric nurse practitioners, therapists, primary care providers, hospitals, and community-based organizations.Assist clients with obtaining public benefits, healthcare services, supportive housing, employment services, and other community resources.Advocate on behalf of residents to ensure access to appropriate services and community support.Facilitate successful transitions to permanent housing and ongoing community behavioral health treatment.Develop and maintain collaborative relationships with external social service providers and referral sources.Evaluate urgent facility situations and implement appropriate non-clinical de-escalation interventions to maintain resident safety and program stability.Conduct safety planning and wellness reviews when indicated.Support clients through practical guidance during behavioral or substance use-related crises.Coordinate emergency interventions with mobile crisis teams, hospitals, emergency services, and external behavioral health providers as necessary.Facilitate educational, psychoeducational, and recovery-oriented support groups.Provide workshops focused on wellness, coping skills, relapse education, independent living skills, housing retention, and community integration.Encourage client participation in program activities, external recovery resources, and independent living planning.Maintain accurate, timely, and comprehensive case records in CARES and the client’s chart.Complete progress notes, intake forms, service plans, referrals, incident reports, and discharge summaries in accordance with established procedures and relevant regulatory requirements.Participate in case conferences, administrative reviews, program audits, and quality improvement initiatives.Ensure absolute confidentiality and compliance with HIPAA and all applicable agency regulations.Actively participate in interdisciplinary team meetings, administrative supervision sessions with the Team Leader, training, and staff development activities.Provide operational consultation and support to other program staff regarding client behavioral and environmental needs.Assist with program development, implementation, and evaluation activities.Contribute to the maintenance of a safe, respectful, and recovery-oriented residential environment.Physical Requirements:Ability to walk, stand, kneel, crouch, and bend over.Ability to lift, carry, reach, and handle objects weighing up to 25 pounds.Ability to sit at a desk and work on a computer for prolonged periods.Ability to travel to different locations within New York City, as needed.Work Environment / Schedule Requirements:May at times be required to work evenings, weekends, and/or holidays based on organizational needs, deadlines, or events.Qualifications:Bachelor of Social Work degree from an institution accredited by the Council on Social Work Education (“CSWE”) is required.Minimum of one (1) year of experience providing case management, crisis de-escalation, or supportive services to individuals with mental health issues.Experience working with vulnerable populations in supportive housing, transitional housing, residential treatment, homeless services, or community-based behavioral health settings is preferred.Experience conducting non-clinical intakes, developing individualized service plans, and coordinating care with multidisciplinary external teams.Knowledge of New York City housing systems, public entitlements, behavioral health resources, and social service networks is preferred.Strong knowledge of mental illness, co-occurring substance use disorders, trauma-informed care, harm reduction, recovery-oriented practices, and person-centered service delivery.Ability to establish and maintain effective relationships with individuals experiencing homelessness, trauma, psychiatric disabilities, and complex psychosocial challenges.Crisis intervention, conflict resolution, de-escalation, and problem-solving skills, with the ability to exercise sound clinical judgment in high-pressure situations.Strong case management and care coordination skills, including the ability to advocate for clients and connect them with healthcare, behavioral health, housing, employment, and community-based resources.Ability to work effectively both independently and as part of a multidisciplinary team while maintaining professionalism, confidentiality, and appropriate boundaries.Demonstrated commitment to diversity, equity, inclusion, cultural humility, and serving individuals from diverse racial, ethnic, linguistic, and socioeconomic backgrounds.Excellent verbal, written, interpersonal, and organizational skills, with the ability to manage multiple priorities and meet documentation and reporting deadlines.Proficiency in electronic health records (“EHRs”), case management databases, Microsoft Office applications, and other technology platforms used to support service delivery.Ability to adapt to a fast-paced, evolving environment and contribute to program development, quality improvement initiatives, and continuous systems enhancement.Bilingual proficiency is strongly preferred.Must be able to read, speak, write, and understand English for administrative purposes.Must pass drug screening test to be appointed.This position may be subject to a series of checks before and/or after appointment.Equal Employment OpportunityNAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to View email address on click.appcast.io with the Subject “Reasonable Accommodation Request.”Competitive Benefits PackageComprehensive Health, Dental and Vision Benefits for full-time employees403(b) Retirement Savings PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and VacationPaid Time-offVol Life Insurance and AD&DTerm Life and AD&D insuranceLong Term DisabilityEmployee Assistance Program support (EAP)Commuter Benefits ProgramAflac: Short-Term Disability, CA, Accident and HospitalEmployee Discount ProgramFalse StatementsMisrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.At-Will Employment DisclaimerWhile we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.Physical Requirements:Ability to walk, stand, kneel, crouch, and bend over.Ability to lift, carry, reach, and handle objects weighing up to 25 pounds.Ability to sit at a desk and work on a computer for prolonged periods.Ability to travel to different locations within New York City, as needed.Work Environment / Schedule Requirements:May at times be required to work evenings, weekends, and/or holidays based on organizational needs, deadlines, or events.Qualifications:Bachelor of Social Work degree from an institution accredited by the Council on Social Work Education (“CSWE”) is required.Minimum of one (1) year of experience providing case management, crisis de-escalation, or supportive services to individuals with mental health issues.Experience working with vulnerable populations in supportive housing, transitional housing, residential treatment, homeless services, or community-based behavioral health settings is preferred.Experience conducting non-clinical intakes, developing individualized service plans, and coordinating care with multidisciplinary external teams.Knowledge of New York City housing systems, public entitlements, behavioral health resources, and social service networks is preferred.Strong knowledge of mental illness, co-occurring substance use disorders, trauma-informed care, harm reduction, recovery-oriented practices, and person-centered service delivery.Ability to establish and maintain effective relationships with individuals experiencing homelessness, trauma, psychiatric disabilities, and complex psychosocial challenges.Crisis intervention, conflict resolution, de-escalation, and problem-solving skills, with the ability to exercise sound clinical judgment in high-pressure situations.Strong case management and care coordination skills, including the ability to advocate for clients and connect them with healthcare, behavioral health, housing, employment, and community-based resources.Ability to work effectively both independently and as part of a multidisciplinary team while maintaining professionalism, confidentiality, and appropriate boundaries.Demonstrated commitment to diversity, equity, inclusion, cultural humility, and serving individuals from diverse racial, ethnic, linguistic, and socioeconomic backgrounds.Excellent verbal, written, interpersonal, and organizational skills, with the ability to manage multiple priorities and meet documentation and reporting deadlines.Proficiency in electronic health records (“EHRs”), case management databases, Microsoft Office applications, and other technology platforms used to support service delivery.Ability to adapt to a fast-paced, evolving environment and contribute to program development, quality improvement initiatives, and continuous systems enhancement.Bilingual proficiency is strongly preferred.Must be able to read, speak, write, and understand English for administrative purposes.Must pass drug screening test to be appointed.This position may be subject to a series of checks before and/or after appointment. #J-18808-Ljbffr