Senior IT Support & Services

Senior IT Support & Services

The purpose of this position will be to perform a very wide range of support functions within a government agency who acts as the executive agent for all 54 States and Territories. The purpose of this contract is to provide the necessary level of professional, technical, organizational, and business improvement and support services required to facilitate the overall objectives of the agency. This individual must be diligent, organized, and hold themselves to a high standard of professionalism while performing their work.

The contractor will be responsible for facility support and maintenance on numerous existing IT & IS systems within a Government Agency's environment. This includes both military and non-military IT systems as well as administrative to hands on installation/upgrade functions. A wide range of technical knowledge and experience will be necessary for success. The ideal candidate for this position will have the technical ability to accomplish the tasks as well as maintain a high level of professionalism at all times.

Location: Arlington, Virginia

Employment type & Duration: Contractor / 1 yr + 4 optional yrs

Security Clearance: Secret Required

Qualifications

The contractor will be responsible for facility support and maintenance on numerous existing IT & IS systems within a Government Agency's environment. This includes both military and non-military IT systems as well as administrative to hands on installation/upgrade functions. A wide range of technical knowledge and experience will be necessary for success. The ideal candidate for this position will have the technical ability to accomplish the tasks as well as maintain a high level of professionalism at all times.

• Daily checks on systems such as Building Automation (BACnet), Department of Public Works (DPWnet), Calendar Management System (CMS), Distributed Antenna System (DAS), Electronic Security System (ESS), Facility Management System (FM:Interact), Vault, and 4-Clicks
• Prepare authority to operate (ATO) and CoN documentation for government review and approval
• Prepare authority to operate (ATO) and CoN documentation for software applications
• Prepare appropriate documentation required by the G6 Information Technology Requirements Control Board (ITRCB) for Facility Management Office Systems
• Ensure structural and local compliance on new customer requests to AV & IT systems
• Organize and conduct all end-user training on Facilities Management Interact (FM: Interact)
• Attend scheduled meetings and provide feedback/recommendations to potential upgrades
• Prepare and present Compliance Reports with respects to the IT & IS Systems
• Perform Network Administrative functions on the non-military WiFi network as well as potential wiring and expansion of routers, switches, etc
• Conduct daily maintenance checks on building Conference Room Management Systems(CRMS), support for 3 KIOSK stations and 15 Conference room display systems

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

BENEFITS AND HIGHLIGHTS

At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives.

Group Health Insurance Benefits:

• Medical: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs.

• Dental: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.

• Vision: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.

For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.

• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.

• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.

• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.

• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.

• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.

• Leverage-able Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, gain experience, and contribute to Thought Leadership while you build a basket of marketable experiences.

• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.

• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.

• Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.

• Supplemental Life/ Accidental Death and Dismemberment Insurance : If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.

• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.