Veterinary Clinical Support Manager

Job Description

Job Description

Clinical Support Manager, Hickory Veterinary & Specialty Hospital
Plymouth Meeting, PA | Full-Time | $79,000–$93,000/year, based on experience

$5,000 Sign-on Bonus + $2,000 Retention Bonus

Schedule
You'll work four 10-hour shifts each week (40 hours).

Weekdays

• You'll work Monday through Friday, with one set weekday off each week (Tuesday or Wednesday).
• Three of your weekday shifts run 7am–5pm, and one runs 10am–8pm.

Weekends

• You'll work every third weekend (Saturday and Sunday).
• On your weekend rotation, you'll also have the Friday before and the Monday after off

Why HVSH


Medical/Dental/Vision • 401k with match • PTO + CE allowance • Tuition reimbursement • Paid Lunch Breaks • Pet care discounts • Pet food discounts • Paid volunteer time • Uniform allowance

What You'll Do

• Lead the team. Hire, train, coach, and mentor clinical support staff. You'll also handle performance reviews and resolve conflicts, and you'll build a team culture where people grow and want to stay.
• Run daily operations. Build department schedules, manage workflow, and assess staffing needs.
• Remain actively involved in patient care. This is a hands-on leadership role with an expected 50/50 split between operational management and clinical support. You'll work alongside the team, perform veterinary technician duties, assist with patient care, and provide floor support while leading departmental operations.
• Be the go-to leader on the floor. Lead by example, support patient care during busy periods, assist the clinical team when needed, and address operational issues as they arise.
• Keep care safe and consistent. Develop and uphold clinical protocols, and ensure compliance with OSHA, AAHA, and state and federal regulations.
• Drive improvement. Find opportunities to improve processes, reduce risk, and work more efficiently.
• Partner with leadership. Work with our established hospital leadership team to improve patient care and support services, and contribute to broader hospital business decisions.
• You'll be one of three Clinical Support Managers. Together, the three of you make sure the hospital has two managers on site every weekday and a manager on site every weekend.

What You Bring

• At least 5 years of clinical experience (specialty or emergency experience strongly preferred)
• Supervisory or leadership experience (highly valued)
• Veterinary technician licensure (preferred)
• Strong skills in coaching, team building, and communicating across departments
• Working knowledge of clinical protocols, OSHA guidelines, and quality assurance
• Comfort with digital medical records and scheduling tools
• A collaborative, problem-solving approach and strong emotional intelligence

Ready for your next step? We'd love to meet you.

Hickory Veterinary & Specialty Hospital / COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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