eCommerce Specialist

Job Description

Job Description

Description:

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry.  

HALO is looking for an eCommerce Specialist to own the performance and growth of a portfolio of live client online stores. You are the strategic performance partner and responsible for assigned client stores success. You track how each store is performing, dig into the analytics, spot what is working and what is not, and turn that into clear recommendations that improve the customer experience and grow the business. This role combines analysis, performance storytelling, and cross-functional partnerships. 

Success in this role means going beyond reporting numbers. You review traffic, conversion, revenue, promotions, and user behavior, connect the data to what shoppers are experiencing, and translate it into a clear story with a recommended next step. You are proactive, analytical, and organized, which allows you to manage a portfolio of stores at different service levels and keep every one of them moving forward. 

You are also the strategic leader for incoming requests. When a client's need or request comes in, you assess what they are trying to accomplish, determine whether it fits a standard solution or calls for a custom one, and explain what each path means for scope, effort, and timeline. From there you coordinate the right teams to build, test, and deliver, monitor progress, and follow through to make sure the work gets done and gets done well.

Above all, you take ownership of the performance and operational health of assigned stores. You do not wait for clients to ask. You surface opportunities early, prioritize by impact, and drive recommendations and requests through to results by partnering with the teams who execute them.

Responsibilities:

• Partner with account managers, web content, and technical support teams to move approved work forward, track commitments, surface blockers, and escalate when follow-through is at risk. You own the success of the webstore.

• Drive successful promotions and launches. You’re leading from setup through launch and consistently provide outcome review, measuring impact and capturing lessons learned.

• Lead performance oversight and growth recommendations for a portfolio of live eCommerce stores, keeping each one visible, healthy, and moving toward its goals.

• Build, maintain, and review analytics dashboards, tracking core KPIs such as traffic, conversion, revenue, average order value, search behavior, and user engagement on a regular cadence.

• Identify shifts, trends, friction points, growth opportunities, and surface risks and anomalies before they become problems.

• Review site feedback and user experience data to spot usability issues, broken paths, and confusing journeys, and translate them into prioritized recommendations.

• Make data-backed recommendations for content, merchandising, navigation, promotions, and user experience, prioritized by business value, customer impact, and effort, with each tied to an expected outcome. 

• Tell the performance story for each store: what happened, why it happened, what it means for the customer, and what should happen next.

• Confidently lead client meetings and incoming webstore requests and needs, identify what the client is really trying to accomplish, and scope the right solution, whether it is a standard offering or a custom build, along with what each option means for scope, effort, and timeline.

• Coordinate delivery from intake through completion: engage the appropriate teams to build, QA, and launch the work, monitor progress, and follow through to make sure it gets done correctly and on time.

• Prepare the performance summaries, insights, visuals, and recommendations that anchor quarterly business reviews (QBRs), helping account teams lead stronger client conversations.

• Share insights and winning ideas across your portfolio and with peers, so a win for one client becomes an opportunity for others.

• Align your level of attention, cadence, and reporting to each client’s tier and priority.

• Other duties as assigned.

• 3+ years of experience in eCommerce, digital analytics, account management, or a related field working with online stores or digital programs.

• Strong analytical skills and comfort working in analytics platforms such as Google Analytics (GA4), with the ability to turn data into clear, actionable insight.

• A proven ability to translate numbers into a story: what happened, why, and what to do about it.

• Experience making and prioritizing recommendations that improve conversion, user experience, and revenue, with an eye toward conversion rate optimization (CRO).

• Understanding of eCommerce fundamentals, including merchandising, promotions, navigation, search, and the online customer journey.

• Ability to scope incoming requests into clear solutions, distinguish standard offerings from custom work, and coordinate delivery across multiple teams through QA and launch.

• A strong eye for the customer experience and how design, content, and site behavior shape it.

• Proven ability to independently own a portfolio, stay organized across multiple accounts, and deliver on deadline with minimal direction.

• Resourceful and proactive, with sound judgment on what to prioritize and when to escalate.

• Excellent written and verbal communication skills, with high confidence in client-facing conversations and the ability to lead and explain performance and recommendations to non-technical audiences.

• High confidence partnering with cross-functional teams and holding others accountable for follow-through without owning every task yourself.

• Familiarity with quarterly business reviews (QBRs) or client reporting is a plus. Familiarity with site feedback or user experience tools and basic SEO concepts is a plus.

• Highly detail oriented and organized, able to manage multiple priorities and deadlines with a high level of accuracy.

• Strong work ethic with the ability to work independently under minimal supervision and collaboratively within a cross-functional team.

• Ability to work well under pressure and meet deadlines. Occasional overtime may be required to support launches or critical issues.

Education:

• Bachelor's degree in marketing, business, information technology, analytics, or a related field, or an equivalent combination of education and experience.

Compensation : The estimated salary range for this position is between $60,000 - $70,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. 

Benefits : At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). 

Application Information : To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information.  There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.  

Application Deadline :  Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.  

More about HALO

At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people. 

HALO participates in E-Verify.  Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.  

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on ziprecruiter.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.