CUSTOMER SERVICE SPECIALIST

Customer Service Specialist – 40044122 Location: Lakeland, FL – State Personnel System, E‑Verify employer Salary: $33,760.00 annually – firm Responsibilities Assist clients to access services provided within a CareerSource Center. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Interview and assess customer needs, and provide service or referral as appropriate. Evaluate education, training, and experience and register applicants. Provide instructions and assistance to customers utilizing the Information System and other computer data programs; answer telephones, direct calls, and take messages. Refer customers to job openings, training opportunities, and other employment‑related services; determine eligibility for and/or participation in special programs. Record information in writing or by computer. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Travel locally as required; own transportation must be available. Required Knowledge, Skills, and Abilities Knowledge of principles and techniques of effective communication and ability to communicate clearly and effectively in individual and group settings, both verbally and in writing. Knowledge of methods of data collection. Knowledge of principles and techniques of effective customer service and ability to provide excellent customer service. Ability to establish and maintain effective working relationships with others. Ability to understand and apply applicable rules, regulations, policies, and procedures. Ability to conduct effective interviews. Ability to deal with the public in a tactful, courteous and effective manner. Ability to record, collect, evaluate and analyze data. Ability to work independently by planning, organizing and coordinating work assignments. Ability to listen effectively. Ability to read and understand reports, documents, and other written materials. Ability to utilize problem‑solving techniques. Ability to work relatively independently at times and with supervision as needed. Ability to make presentations in group or individual settings. Ability to work effectively as part of an interorganizational team. Qualifications Minimum Successful completion of the Florida Certified Workforce Professional Tier 1 training. Required to travel locally and must provide own transportation. Preferred A bachelor's degree from an accredited college or university and two years of professional employment security, counseling, or career coaching. Professional or non‑professional experience in areas related to employment security; interviewing, counseling, job placement, aptitude testing, and assessments can substitute on a year‑for‑year basis for the required college education. Bi‑lingual – Read, write, and speak English and Spanish. Benefits State Group Insurance coverage options (health, life, dental, vision, and other supplemental options). Retirement plan options, including employer contributions. Nine paid holidays and a personal holiday each year. Annual and Sick Leave Benefits. Student Loan Forgiveness Program (Eligibility required). Flexible Spending Accounts. Tuition Fee Waivers (Accepted by major Florida colleges/universities). Highly skilled, professional environment. Equal Employment Opportunity Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD View phone number on click.appcast.io or the Florida Relay Service – 711.) The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act. VETERANS’ PREFERENCE: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission. All documentation is due by the close of the vacancy announcement. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. #J-18808-Ljbffr