SSVF Case Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters Position Description Position Title: SSVF Case Manager - Supportive Services for Veteran Families (SSVF) Program - Peoria/Galesburg Location/Dept: Supportive Services for Veteran Families (SSVF Program) – Peoria/Galesburg Reports to (Title): SSVF Region 4 Supervisor FLSA Category: Non-Exempt Status Type: Regular, Full-Time Pay Grade: 205 - Grant Funded Pay Rate: $19.97 - $23.96 per Hour Outcomes NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength‑based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life‑changing work carried out by The Salvation Army North and Central Division. Essential Duties Case Management (70%) Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants. Develop a case plan with the participant within one week of enrollment with specific short- and long- term goals, when needed. Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate. Provide participants with links to community services as needed. Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc. Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy. Participate in housing searches and scheduling housing inspections. Provide intake including required documentation for admission, referral needs, program details and expectations. Conduct outreach, intake, and enrollment activities. Using strengths‑based perspective, encourage positive lifestyle changes for Veterans to maintain housing. Provide resources and referrals as needed to Veterans and household members. Flex schedule to meet with full‑time employed Veterans during non‑standard business hours. Ensure client confidentiality in accordance with established procedures and regulations. Performs other duties as assigned as related to the mission and goals of the SSVF Program. Administrative Responsibilities (20%) Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact. Provide electronic detailed case note records. Participate in quality assurance/CARF Task Force Group. Collaboration (10%) Attend community meetings and Coordinated Entry By-Name-List reviews. Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc. Communicate effectively with VA HUD-VASH and Salvation Army personnel. Attend weekly, monthly meetings and annual training events. Travel Travel throughout the program's service area is required on a regular basis to meeting with Veterans, community partners and to attend mandatory meeting events. Education / Experience Bachelor's degree in human services, social work, or a closely related field OR One year of direct, full‑time case management experience working with the homeless population and/or working with Veterans An in-depth knowledge of VA programs and guidelines And/or Veteran status Competencies Team player, self‑starter, and perform well with minimal supervision. Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner. Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives. Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial. Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred. Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member. Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, internet, and social media platforms. Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations. Willing to promote the mission of The Salvation Army. Position Limitations (What this position must do) This individual will only commit The Salvation Army resources that have been allocated or approved. This individual will keep the SSVF Region 2 Supervisor and Director of Veteran Services/SSVF Program Manager informed on all critical issues relating to their area of responsibility. This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. Physical Demands / Work Environment This position is required to do light physical work. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. Adept with Microsoft Office, Word, Outlook, Excel and PowerPoint. Must be able to lift or move up to 30 lbs. The work environment for this position normally includes an office environment with a low to moderate noise level. Must be able to travel to multiple sites. Able to accurately type 45 words per minute. Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co‑workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co‑workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind. #J-18808-Ljbffr The Salvation Army USA Central Territory