Supervisor, Customer Care - Hybrid

What you’ll need to succeed as a Supervisor, Customer Care at XPOMinimum qualifications:Bachelor's degree or equivalent related work or military experience 3 years of related experienceSolid project planning and development experienceExperience building and improving processes and establishing metrics to track and illustrate performanceExperience with Microsoft Office and CRMPreferred qualifications:Available to work extended hours when necessaryAble to travel occasionallyExperience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or supply chain environment Solid organizational skills with proven ability to multitask and prioritize workload under pressure to meet deadlinesExceptional problem-solving skillsAbout the Supervisor, Customer Care jobPay, benefits and more:Competitive compensation packageFull health insurance benefits are available on day oneLife and disability insuranceEarn up to 15 days of PTO over your first year 9 paid company holidays401(k) option with company matchEducation assistanceOpportunity to participate in a company incentive planWhat you’ll do on a typical day:Develop team and individual direct reportsManage and support escalations to ensure appropriate actions are taken to ensure meeting and exceeding customers’ service expectationsMonitor individual and team performance to ensure performance and quality standards are met or exceededBuild and maintain partnerships with different departments across the organization and with key customer contactsIdentify opportunities for process improvements, cost savings and efficienciesPerform daily, weekly and monthly reviews of various reports, timekeeping and other administrative-related itemsFacilitate employee hiring, onboarding, training and process documentation, etc.Propose and organize team-building activities and exercises designed to foster collaboration, trust and cooperation among team members. These activities should strive to enhance team unity, boost motivation and improve communication within the groupAbout XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.