Cross Trained Agent

Cross-Trained Agent Position

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

Primary Responsibilities

Check in passengers and baggage using Cape Air's passenger service system

Make passenger reservations and rebook flights

Make boarding announcements

Provide extra assistance to passengers with special needs

Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station

Share information with pilots/ramp/operations using radio communications

Organize ticket and cash reports

Handle delayed or missing baggage and process claims

Assure compliance with FAA and airport security procedures

Meet and marshal aircraft

Fueling Cape Air aircraft, if applicable to station operations

Load and unload passengers and their baggage

Escort passengers out to the aircraft

Additional duties as assigned

Qualifications

Airline work experience preferred

Airline reservation system experience preferred

Must be at least 18 years old

Must hold a high school diploma or equivalent

If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location

Must be able to lift up to 70 lbs.

Basic computer skills required

Excellent communication and excellent customer service skills required

Ability to interact effectively with others

Ability to work independently and adapt to changing work priorities

Ability to communicate effectively, orally and in writing

Flexibility of schedule is a must

This position will often require working nights, weekends and holidays

Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit