Core Services Quality Coordinator

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Indiana Department of Health (IDOH) The Indiana Department of Health’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play. Role Overview The Core Services Quality Coordinator will serve as the point of contact for northern region local health departments (LHDs) for core public health service delivery and promote best practices for continuous quality improvement (CQI). This position will provide or make connections to training while providing technical assistance to LHDs ensure best practices regarding performance management and connection to Public Health Accreditation Board standards and ensuring core public health services are effectively delivered within their jurisdictions. Requirements include completion of a bachelor's degree or higher in a relevant field as well as 2-4 years of quality improvement work experience. Salary Statement The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience. A Day in the Life The essential functions of this role are as follows: Monitor key performance indicators to ensure program effectiveness. Assist in developing, updating, and monitoring all policies and procedures related to the program area. Answer customer questions about program policies and procedures. Act as technical consultant to stakeholders to clarify and interpret policies and procedures. Prepare and disseminate monthly and annual program reports. Review the budget and program assets are allocated appropriately. Monitor compliance and make recommendations to the program to increase efficiencies. Prepare training materials and train agency employees on program requirements and usage. Deliver communication plans and communications. Serve as a liaison between agency and other state and federal agencies. The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary. What You'll Need for Success Individuals in this role should minimally be able to articulate or demonstrate the following: Working knowledge in program subject matter obtained through experience and/or education. Specialized knowledge of program area including pertinent rules and regulations. Basic knowledge of all source materials and references including federal and state laws governing the programs. Ability to implement new principles and policies and discern any far-reaching implications. Ability to communicate effectively. The ability to apply general rules to specific problems to produce answers that make sense. Ability to work effectively with a wide variety of stakeholders. Working knowledge of accounting and budget principles. A degree is not a standard requirement for this role. However, at least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Some positions may include specific education requirements depending on the program scope. Individuals should have the ability to perform essential functions with or without reasonable accommodation. Supervisory Responsibilities/Direct Reports This role may be utilized in a supervisory capacity based on agency needs. Benefits of Employment with the State of Indiana The State of Indiana offers a comprehensive benefit package for full-time employees which includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plans Wellness Rewards Program: Complete wellness activities to earn gift card rewards Health savings account, which includes bi-weekly state contribution Deferred compensation 457(b) account (similar to 401(k) plan) with employer match Two (2) fully-funded pension plan options A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers Up to 15 hours of paid community service leave Combined 180 hours of paid vacation, personal, and sick leave time off 12 paid holidays, 14 on election years Education Reimbursement Program Group life insurance Referral Bonus program Employee assistance program that allows for covered behavioral health visits Qualified employer for the Public Service Loan Forgiveness Program Free Parking for most positions Free LinkedIn Learning access Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io. #J-18808-Ljbffr