Analyst, Operations

About Us:

Wonder Cave is a full-service texting platform. Our mission is to continue to develop and offer the most scalable message platform in the market. We strive to build the bridge between brands and their audiences through innovation, reliability, and measurable impact. Wonder Cave's industry leading platform streamlines the mobile marketing experience through simplified message deployment and personalized engagement at scale to elevate brand communication strategies.

Job Summary:

Wonder Cave is looking for highly motivated individuals with education, interest and/or experience in Analytics, Marketing, and Client Management to join our Operations team as an Analyst. Wonder Cave is focused on delivering best-in-class text messaging technology and services. Continued investment in innovation and R&D are key priorities for Wonder Cave to elevate the client and user experience with a focus on data intelligence and scalability to meet the ever-increasing demand for connection.

This position requires a self-starter mentality with an appetite to learn and willingness to work in a fast-paced startup environment. Individuals that have strong communication skills, ability to multitask, and the ability to problem solve are critical for this role.

Key Responsibilities:

• Gaining knowledge of the messaging ecosystem and Wonder Cave’s product offering
• Play critical role in supporting both Client Operations and Business Operations functions for Wonder Cave
• Help managing the client relationship and day to day responsibilities of Wonder Cave’s platforms - maintain responsiveness to platform users
• Help manage Support Ticket platform and client feedback to ensure we are meeting expectations. This includes playing a key role in client registration & onboarding to our platform
• Troubleshooting and problem solving across Wonder Cave teams and external customers
• Handle multiple projects at a time while meeting client deadlines
• Contribute to product development and future strategy

Position Requirements:

This position is for individuals who are self-starters driven to make an immediate impact on Wonder Cave’s team. Individuals should have:

• Bachelor’s degree in Marketing, Communications, or related degree
• Exceptional communication and client services skills
• Keen attention to detail with the ability to problem solve
• Demonstrated ability to work collaboratively and effectively with colleagues at all levels.
• Ability to prioritize and excel in a high-paced environment; time management and organization are a must
• Skilled in Microsoft Office (Word, Excel, PPT)