Gondola Attendant

Job Description

Job Description

Gondola Attendant

Reports to: Tour Sales Supervisor/Gondola Operator

Category: Seasonal (April – September 2027 in Hoonah, Alaska)

Salary Range: Seasonal $18.00 plus bonus potential

Summary:

Under the direction of the Gondola Operations Supervisor and/or Gondola Operator, acting as a platform or station attendant is responsible for safely loading/unloading passengers onto/off of gondola cabins. All personnel shall use reasonable care while performing their duties.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable Cruise Destination.
• On a daily or shift basis, and in accordance with ISP’s policies & procedures and in accordance with all ANSI B-77 guidelines, is the platform or station attendant who is responsible for the safe and orderly direction of passenger traffic embarking and disembarking the gondola cabins in addition to the following:

• Be knowledgeable of operational, emergency, and loss of control procedures (see 1.4 – loss of control) and the related equipment needed to perform the assigned duties.
• Monitor the passengers’ use of the aerial lift including observing, advising, and assisting them while they are in the attendant’s work area as they embark on or disembark from the aerial lift; and to respond to unusual occurrences or conditions, as noted. The attendant should respond by choosing an appropriate action, which may include any of the following.

• assisting the passenger.
• slowing the aerial lift (when applicable).
• stopping the aerial lift.
• continuing operation and observation.

• Deny access to an aerial lift to individuals, using provided practices.
• Advise the operator of observed abnormal or unusual conditions that may adversely affect the safety of the operation.
• Reasonably maintain loading and unloading areas (see 3.3.2.5.3).
• Assist in evacuation of the lift, as assigning see 3.3.2.5.7).
• Advise and assist passengers with adaptive equipment, as assigned.
• Knowledgeable of the procedures for reporting incidents and obtaining appropriate first aid personnel.

• Keeps current on training received on operating procedures related to enclosed cabins, loading/unloading, control center communications and customer service interaction.
• Might receive daily guidance, training or work assignments from the shift Gondola Operator in the absence of the Gondola Operations Supervisor.
• Shall practice good housekeeping, with emphasis on preventing the development of any condition contributing to personal injury; tasks might include cabin cleaning, window cleaning and/or loading area vacuuming/sweeping/mopping.
• Ability to work as team member.
• Performs other incidental and related duties as required and assigned.
• Promote other Icy Strait Point venues.  
• Ability to work individually and as a team member when necessary.
• Other duties as assigned.

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Knowledge of the local area (marine life, plants, animals, birds)
• Must have good verbal communication; patient and able to lead groups of kids as well as adults
• Strong commitment to Safety
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• This is a safety sensitive position that is subject to drug testing
• Constant movement in/out of gondola cabins up/down up to a 1600 ft. elevation.
• Exposed to inclement weather conditions (rain, wind, snow).
• Constant public interaction and communication.
• Constant exposure to extreme heights.
• Possible exposure to dangerous situations during emergency evacuations. 
• ISP is a non-smoking facility with designated outside-smoking areas.
• Must be 18 years of age or older

Physical Requirements & Work Environment:

• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather
• Capable of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 25lbs; able to visually identify safety hazards

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.