O'Steen Volkswagen of Jacksonville Service Advisor

Job Description

Job Description

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, problem-solving environment? If so, we have an exciting opportunity for you to join our team as a Full Time Service Advisor at O'Steen Automotive Group. As a Service Advisor, you will have the chance to interact directly with our valued customers, ensuring their vehicles receive the highest level of care and attention. Your ability to listen to customer concerns, diagnose issues, and recommend appropriate services will be key in ensuring customer satisfaction and building long-lasting relationships.

Joining our team means being part of a company that values professionalism and customer-centricity. With our commitment to providing the best automotive services, you will have the opportunity to work in a dynamic and rewarding environment. This is an onsite position, where you will have the chance to collaborate with a team of experienced technicians and service professionals. In addition to the excitement of working in a challenging role, you can expect a competitive salary. If you're ready to take your career to the next level and be part of a leading automotive dealership, apply today.

As a team member you'll be able to enjoy benefits such as Health, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, and Employee Discounts. Don't miss this opportunity to showcase your problem-solving skills and passion for customer satisfaction!

As a Full Time Service Advisor, you will play a vital role in providing exceptional customer service. Your day-to-day responsibilities will revolve around greeting customers with a warm and friendly demeanor. You will utilize your excellent communication skills to listen attentively to customer concerns, accurately assess their vehicle's needs, and create detailed quotes for necessary repairs. Additionally, you will demonstrate your exceptional organizational abilities by efficiently scheduling appointments and ensuring that customers are promptly informed about the repair process.

Your expertise will shine as you effectively explain repairs, providing clear and concise information to customers, ensuring they feel confident and well-informed about the services being performed on their vehicles. Your dedication to customer satisfaction and problem-solving skills will make you an integral part of our professional team.

To excel in the role, you will need a specific set of skills. Strong customer service skills are essential, as you will be the main point of contact for our valued customers. Your ability to provide exceptional service, address concerns, and offer solutions will be crucial in ensuring customer satisfaction. As a skilled listener, you will attentively gather information from customers, accurately diagnose issues, and recommend appropriate repairs. Being detail-oriented is also important, as you will be responsible for creating quotes, scheduling appointments, and explaining repairs in a clear and concise manner.

Proficiency in utilizing various software and tools to facilitate efficient and accurate service is a must. If you possess these skills and are motivated by delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Knowledge and skills required for the position are:

• Customer service
• Listening skills
• Detail oriented

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!

Must be able to pass Background test/ Drug screening.