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Technical Customer Service Representative I

SGS Consulting

Job Responsibilities: Receive and accurately process customer orders. Verify and edit customer orders for completeness. Enter orders in LN, eLogia, and ESP-REP systems. Address customer inquiries and resolve issues related to delivery, complaints, and product availability. Maintain an accurate customer order database. Generate inter-departmental inquiries for product availability and expedite requests. Evaluate stock availability against shipping schedules. Perform other duties as assigned by the Customer Service Supervisor or Manager. Skills: B2B Customer Service (Technical Products) Order Management & Processing Accuracy ERP/CRM Systems (SAP, Salesforce, LN, eLogia, ESP-REP) Customer Issue Resolution & Communication Data Management & Attention to Detail Inventory & Order Fulfillment Coordination Microsoft Office (Excel, Outlook, etc.) Technical Aptitude & Problem-Solving Education/Experience: 3+ years of customer service experience in a technical product line (B2B preferred). Two years of college or technical schooling, or five years in a technical position. Proficiency in Microsoft Office Experience in an ERP or CRM system, SAP or salesforce preferred #J-18808-Ljbffr SGS Consulting

Vacancy posted 3 days ago
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