Technical Customer Service Representative I
SGS Consulting
Job Responsibilities: Receive and accurately process customer orders. Verify and edit customer orders for completeness. Enter orders in LN, eLogia, and ESP-REP systems. Address customer inquiries and resolve issues related to delivery, complaints, and product availability. Maintain an accurate customer order database. Generate inter-departmental inquiries for product availability and expedite requests. Evaluate stock availability against shipping schedules. Perform other duties as assigned by the Customer Service Supervisor or Manager. Skills: B2B Customer Service (Technical Products) Order Management & Processing Accuracy ERP/CRM Systems (SAP, Salesforce, LN, eLogia, ESP-REP) Customer Issue Resolution & Communication Data Management & Attention to Detail Inventory & Order Fulfillment Coordination Microsoft Office (Excel, Outlook, etc.) Technical Aptitude & Problem-Solving Education/Experience: 3+ years of customer service experience in a technical product line (B2B preferred). Two years of college or technical schooling, or five years in a technical position. Proficiency in Microsoft Office Experience in an ERP or CRM system, SAP or salesforce preferred #J-18808-Ljbffr SGS Consulting
$18 per hour
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$60k - $63k
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$21.5 per hour
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$45k - $55k
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$45k - $55k
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