Front Desk Data Entry Specialist

RieLes Group is seeking a Front Desk Data Entry Specialist. If you meet the qualifications, RieLes Group has the perfect opportunity for you. RieLes Group has been providing meaningful opportunities that move people to social and economic empowerment since 2009. Helping individuals find their next opportunity through Persistence, Integrity, Authenticity, and Respect. RieLes Group seeks to foster a relationship with each employee and our business partners. Front Desk/Data Entry Specialist Military & Family Readiness Center (M&FRC) – Hanscom Air Force Base Location: Hanscom AFB, MA 01731 Position Type: Full-Time Contractor (1 FTE) Contract Duration: 5-Year Contract (Base Year + Four Option Years) Work Schedule: Monday–Friday, 8:00 AM–4:00 PM (40 hours/week) Start Date: September 30, 2026 Position Overview RieLes Group is seeking a Front Desk/Data Entry Specialist to provide administrative, customer service, and data management support for the 66th Force Support Squadron (66 FSS) Military & Family Readiness Center (M&FRC) at Hanscom Air Force Base. The specialist will serve as the first point of contact for M&FRC visitors and clients by managing front desk operations, answering inquiries, scheduling appointments and classes, maintaining databases, and supporting Transition Assistance Program (TAP) activities through Air Force systems. Key Responsibilities: Provide professional reception and customer service support for M&FRC visitors and clients Answer incoming phone calls, determine customer needs, and direct individuals to appropriate program staff Greet visitors and provide information regarding M&FRC programs, services, and resources Schedule clients for M&FRC classes, workshops, and appointments Enter and maintain client information and program data in: Air Force Family Integrated Result Statistical Tracking (AFFIRST) system Department of Defense (DoD) Transition Assistance Program (TAP) systems Input TAP resources, schedules, and participant information accurately Send class/workshop reminder emails according to program timelines Maintain front desk appearance, including: Organizing chairs, materials, publications, and resources Reporting equipment issues Performing basic office upkeep duties Ensure clients complete sign-in procedures. Prepare monthly client usage and data entry reports. Maintain data entry accuracy of at least 85% within two business days Required Qualifications: Minimum 1 year of customer service experience in a professional environment Strong knowledge and experience using: Microsoft Windows Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Office Suite applications Web-based applications (Microsoft Edge/Chrome) Experience performing data entry and maintaining electronic records. Strong verbal and written communication skills Ability to work effectively with diverse populations Ability to follow instructions, manage priorities, and complete tasks efficiently Ability to work independently while maintaining professional customer service standards Understanding of military protocol, support organizations, and military family environments preferred Must maintain professional business casual attire while performing duties Security Requirements: Must successfully complete required security screening, background check, and fingerprinting Must obtain and maintain access credentials, including a Common Access Card (CAC) Must complete required Air Force security and information assurance training Responsible for safeguarding Government property, equipment, and sensitive information Must comply with Privacy Act requirements under 5 U.S.C. § 552a Work Environment: On-site position at Hanscom Air Force Base, MA. Standard operating hours: Monday–Friday 8:00 AM–4:00 PM 30-minute lunch break between 11:00 AM – 1:00 PM Contractor is not required to work federal holidays. Applicants must provide: Updated resume Minimum of three professional references #J-18808-Ljbffr