PART-TIME CUSTOMER SERVICE REPRESENTATIVE TAX ASSESSOR-COLLECTOR'S OFFICE

Job Description

Job Description

PART-TIME CUSTOMER SERVICE REPRESENTATIVETAX ASSESSOR-COLLECTOR'S OFFICE

Hourly:$13.00

SECTION I-JOB DESCRIPTION

SUMMARY: (State Purpose and General Responsibilities) Under general supervision, the primary role of the customer service representative (CSR) is to interact with customers, answer questions and provide information related to the service the Cameron County Tax Assessor-Collector's Office offers. A CSR will often guide a customer on the requirements needed for motor vehicle registration renewals, vehicle ownership changes, disability placards or plates, and provide needed forms for related transactions; assists with property tax bill questions, delinquent payment agreement information, and guides a customer on requirements for a homestead exemption application. May perform a variety of clerical and manual work in sorting and distributing mail, reports, checks and other documents between offices for the Tax Assessor-Collector's Office. Additional duties may involve sorting and distributing incoming mail, delivering mail to the postage center for outgoing mail, and making interdepartmental mail deliveries. Specific duties and responsibilities may vary according to area of assignment. Employee reports to the Chief Deputy or to the assigned Supervisor. Provides general information regarding Tax Office procedures to the general public; answers the telephone and assists taxpayers.

ESSENTIAL FUNCTIONS: (State the fundamental duties and tasks)

1. Communicates with customers to answer questions
2. Listen to customers' concerns, issues and questions
3. Resolve customers' concerns and answer customers' questions to your best ability
4. Maintain a positive attitude and calmly respond to customers' complaints
5. Refer issues and questions to managers if necessary
6. Sorts and delivers incoming mail to interoffice departments, delivers checks to the County Auditor and County Treasurer; gathers and processes outgoing mail.
7. Sorts payments and stubs for remittance processing.
8. Answers the telephone and assists taxpayers.
9. May be required to perform other duties to ensure that the overall function of the County Tax Office does not fail in its commitment as required by the Tax Assessor/Collector.
10. Any other duties as directed.

Licenses, Registrations, Certifications, or Special Requirements:

Valid Texas Driver's License. Must provide a no criminal record report.

SECTION II-JOB REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES: (As utilized in the performance of the Essential Functions of the job.)

Personable and attentive

Strong interpersonal skills

Strong verbal communicator in English and Spanish

Knowledge of Texas Motor Vehicle Registration Regulations, Texas Property Tax Laws

Is able to exercise considerable independent judgment and initiative in applying standards to a variety of work situations.

Is able to effectively express ideas in written form.

Is able to exercise tact and courtesy in contact with taxpayers, attorneys, business representatives and the general public.

Is able to establish and maintain effective working relationships as necessitated by work assignments.

Computer Literate.

Is able to operate a variety of machinery and equipment including computers, typewriters, calculator, copiers, facsimile machines, etc.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Physical requirements include the ability to lift, carry and set up equipment up to 50 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to working after-hours, weekends and holidays, outdoors in hot, cold, humid, windy or dry conditions. Subject to standing for long periods of time, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting, to perform the essential functions. May be assigned and/or transferred to other inter office departments and/or Branch Tax Offices throughout the county (without mileage compensations and/or reimbursement).

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities may vary based on the specific tasks assigned to the position.