Student Assistant, Tutoring

Student Assistant, Tutoring

Department: Tutoring

Location: Westshore Campus


Reports To: Campus Director


Recruitment Type: Internal


Requisition ID: req6727


Employment Type: Student


Union Position: Non-Union

Work Schedule: Based on Department needs

Number of Openings: 0


Job Description:

SUMMARY

Grows and develops customer service skills by providing studentsand the general public community support and assistance. Develops anunderstanding of student and community needs to provide professional assistanceto students and the community in support of studentsuccess. Develops relationships with new students and continuingstudents at Tri-C encouraging and supporting their success at Tri-C.

ESSENTIAL FUNCTIONS

• Supportsstudent success activities

• Providesstudent success information and connections to campus resources through classvisits and campus email
• Providesassistance to peers in navigating campus services and enrollment processes atTri-C
• Acquiresfamiliarity with campus operations, facilities, student services and My Tri-CSpace; greets and assists students at key Student Services areas, conductingcampus tours, and serving as host/hostesses at campus events and activities
• Makesclass visits as needed
• Providesoverall excellent customer service to students and members of the community
• Performsother duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION ANDEXPERIENCE/TRAINING

• HighSchool Diploma (or equivalent)
• Completionof at least six credit hours at Tri-C
• MinimumGPA of 2.5
• Consistentlymaintains six credit hours each semester
• Maintainssatisfactory academic progress

KNOWLEDGE, SKILLS and ABILITIES

• Abilityto work a flexible schedule including evenings and weekends
• Possessexcellent written, verbal and interpersonal communication skills
• Abilityto work accurately with great attention to detail
• Abilityto organize work and set priorities within a general structure
• Abilityto confidentially and discreetly handle subject matters requiring privacy andsensitivity
• Abilityto determine needs and identify solutions
• Abilityto foster a team environment and work collaboratively
• Demonstratedcommitment to providing exemplary customer service
• Possessbasic-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Possesssensitivity to appropriately respond to the needs of a diverse population

PHYSICAL DEMANDS/WORKINGCONDITIONS
(The demands described here are representative of those that mustbe met by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions

• The workis performed in a normal, professional office environment;
• The workarea is adequately lighted, heated and ventilated;
• Typically,the employee may sit comfortably to perform the duties of the job and willperform repetitive motions with hands/fingers using a computer mouse andkeyboard to type. However, there may be some walking; standing;bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work mayalso require walking and standing in conjunction with travel to and attendanceat meetings and conferences away from the worksite

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.


Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.