Technical Delivery Manager-US

Zortech Solutions

Technical Delivery ManagerLocation: Austin TXDuration: FulltimeJob Description:Person with production support experience, preferably on data productsStrong technical experience, someone who can get into the details, on calls in case of P1/Sev1 issues and work with the team.Strong communication skillsExperience working with offshore team.BFSI experience is highly desired.What You'll Do:Overall technical delivery oversight for platform/production support and dedicated workstream leads.Reporting to the customer management team on project status & highlighting risks.Work along with the Ingestions Ops teams and ensure on time deliverables.Introducing process improvement initiatives.Risk management with the help of project and management team.Expertise You'll Bring:Skills: Technical delivery management, ITSM tools knowledge, ITIL8-15 Years of IT experience in Project / Program delivery.Experience in managing deliverables for a large team (10+) for the platform management & production support.Overall technical delivery oversight for platform/production support and dedicated workstream leads.Good knowledge with ITIL framework & ITSM tools.Major Incident management & excellent customer interfacing skills.Good email communication & client management skills.Innovative Thinking & proven automation experience.

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