Service Advisor

Operations Full-Time Requisition #: SERVI003153 Description Bergey's Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, and New Jersey. Visit to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference. Benefits Vacation and PTO time Paid Holidays 401k with profit sharing Medical, Dental and Vision insurance Employee Assistant Program FSA and HSA Plans Life Insurance Opportunities for Advancement Paid Training Employee Referral Program Employee Discount Location: Bergey's Truck Center – 446 Harleysville Pike, Souderton, PA 18964, USA Shift: Full Time Summary A Service Advisor is responsible for the communication between the customer and service team. The Service Advisor is accountable for development of positive customer relationships through consistent communication and exceptional customer service. Responsibilities Effectively communicate with customers relating to warranty claims Monitor warranty schedules Posting warranty credits Advise customers about necessary service for routine maintenance. Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confere with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepare a repair order showing time, cost and labor estimates for service. Write a brief description of the customer’s concern on the repair order to help the technician locate the problem. Explain the work performed and the repair order charges to the customer. Obtain customer and vehicle data prior to arrival when possible. Greet customers in a timely, friendly manner and obtain vehicle information. Test drive the vehicle with customer as needed to confirm the problem or refer to test technician. Refer to service history, inspect vehicle, and recommend additional needed service. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provide a complete and accurate written cost estimate for labor and parts. Establish promised time. Check with dispatcher, if necessary. Notify dispatcher of incoming work. Check on progress of repair throughout the day, contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed. Implement and maintain a service marketing program. Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate. Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly. Implement a quality control process to eliminate comebacks. Maintain high customer satisfaction standards. Handle telephone inquiries regarding appointments and work in process. Inspect all vehicles for body work, inform customer if work is needed and provide an estimate for body work. Other tasks as assigned. Qualifications Ambition to provide outstanding customer service Ability to interact effectively with others in difficult situations Competence in written and verbal communication Desire to learn and willingness to evolve customer focus processes Proficiency with computers and new software High School Graduate or GED Valid Driver's License Successful completion of pre‑employment background checks and drug screening Bergey's is an Equal Opportunity Employer. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr